busted pipes

10 days and counting without running water. That is the reality facing countless families across DFW, including many living in apartment communities. Residents at one Plano apartment complex who demanded answers from their management, instead got the police called on them.

The City of DeSoto is asking for volunteers to help bring water to seniors in need at an apartment complex that’s been without water for more than a week.

Renters like Jason Bartel are concerned about the development of mold since the flooring, wall and other materials in their apartments have neither been removed nor replaced.

Renters like Jason Bartel are concerned about the development of mold since the flooring, wall and other materials in their apartments have neither been removed nor replaced.

Dallas leaders gave the city good marks for storm response Tuesday but agreed there is room for improvement in the wake of a brutally cold winter storm that caused power and water problems.

School leaders have had to get creative yet again in the 2020-21 school year. The winter storm flooded some school buildings and forced some campuses to have to double up under one roof.

Dallas leaders gave the city good marks for storm response Tuesday but agreed there is room for improvement in the wake of a brutally cold winter storm that caused power and water problems.

Students across the area are headed back to school even though many of their classrooms were flooded after the winter storm. Schools are sharing spaces, and trying to help one another get by.

If your apartment or rental home was damaged in the winter storm last week, what are your rights and obligations as a tenant?

NBC 5 has received many emails from renters upset with landlords for the lack of communication about repairs and water issues. NBC 5’s Sophia Beausoleil spoke with a Dallas woman who says she’s frustrated.

CMH Plumbing Solutions directed its crews to help people with emergency pipe repairs during the deep freeze — without charge.

Plumbers are working non-stop across North Texas to repair freeze damaged pipes and restore running water for customers.

Plumbers are working non-stop across North Texas to repair freeze-damaged pipes and restore running water for customers. NBC 5’s Ken Kalthoff joined a plumber on the job.

People dealing with property damage are being asked to report it to their insurance company, but also to the Texas Department of Emergency Management, according to the city of Dallas Office of Emergency Management.

As Texas suffers from historic freezing and resulting property damage from ice and burst pipes, it is likely that individuals will seek to fraudulently profit from the attendant stress.
“Fraudsters often appear from nowhere to take advantage of natural disasters, which is what occurred in the early days of the pandemic…”

As Texas approaches the finish line of a winter storm unlike the state has seen in decades, FEMA is stepping in to help financially, and Texas residents are the key to how much the agency provides.

The Arlington ISD says 14 schools and one district facility have water damage after ruptured frozen water pipes flooded the buildings Wednesday.

A Hard Freeze Warning issued for all of North Texas from 9 p.m. Thursday until 9 a.m. Friday has expired.

Tony Hartzel with the Dallas District of the Texas Department of Transportation joins NBC 5 Friday morning to discuss the icy road conditions across North Texas and what’s being done to keep drivers safe.

A Hard Freeze Warning remains in effect through 9 a.m. Friday. Many roads have thin coats of ice on them. Please allow extra travel time to reach your destination this morning.