How to avoid counterfeit beauty products
Federal officers, checking imports coming into the county, say they battle an influx of products made for other countries that may not pass U.S. regulations.
The Latest
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Richardson family charged a week's worth of rates after only having Hertz rental car for 2 days
A busy weekend out of town lead to a billing mishap on a car rental. NBC 5 Responds tells how they were able to help.
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How to make and escalate apartment repair requests
Here are steps experts recommend renters take to make and escalate maintenance requests through any season.
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NBC 5 Responds to get resolution for grieving North Texas couple
A North Texas couple says their grief was made even more difficult when they struggled for two years to settle an account for their deceased son. NBC 5 Responds’ Kristi Nelson reports how we helped turn things around in just 24 hours.
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What student loan borrowers should know as payments resume
People with federally managed student loans, who haven’t had to make payments for three years, are preparing to see those bills come due again in October.
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Waiting for travel program status? Here's how to find answers
NBC 5 Responds to a North Texas traveler who said he’s waited nearly a year for word on his Global Entry renewal application.
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If a business suddenly closes, what can consumers do?
When a store closes, consumers often have questions about what happened to refunds, services not yet delivered or gift cards not yet used. NBC 5 Responds reporter Diana Zoga talked to experts about the steps you can take.
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NBC 5 Responds gives review of recent investigation successes
NBC 5 Responds stays hard at work, helping to solve your consumer issues. Here’s a recap of some recent successes.
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The No Surprises Act makes changes in reporting medical debt on credit reports
The No Surprises Act has removed some unpaid and all paid medical bills from your credit report.
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How to protect your electric vehicle in extreme heat
This latest stretch of triple-digit temperatures may impact your commute. When it comes to electric vehicles, NBC 5 Responds asked experts: can you get as far on one charge as you expected in August?
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How to avoid scams as Messi fans scramble for FC Dallas-Inter Miami tickets
Tickets to see Lionel Messi and Inter Miami take on FC Dallas this weekend sold out quickly on Thursday. Here’s how to avoid being scammed by the reseller market.
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How to ensure your sprinkler system isn't wasting water
Many local water departments offer free services to inspect inground irrigation systems. It can help water customers save money by pinpointing areas where water may be wasted.
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How to track down a forgotten 401(k)
Whether retirement is years away or right around the corner, workers may not have a handle on all their 401(k) accounts left behind at past jobs.
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Some customers may see incorrect past due balances on gas bills
Some North Texans may have done a double take after getting their gas bill this month. One bill showed a more than $2,000 past due amount. It turns out it’s a mistake.
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North Texan struggles to get help after social media hack
NBC 5 Responds to a North Texas Facebook user trying to get back control of her Facebook account.
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NBC 5 Responds helps an Arlington man get credits promised for trade-in device
An error in shipping causes an Arlington man not to receive credits promised until NBC 5 Responds steps in to help.
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Incentives offered for unreplaced recalled airbags
Do you have a recalled airbag that has not yet been repaired? Some Texas dealers are offering incentives to getting them replaced by July 15.
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How to get reimbursed for lost or delayed luggage
If your summer travel plans take you to the skies, it’s good to know that according to recent numbers reported by the U.S. Department of Transportation, airlines delivered 99.37% of checked bags on time in the first quarter of 2023.
