Service companies try ‘minimal to zero contact’ to help keep staff and customers safe during the coronavirus pandemic.

Service companies try ‘minimal to zero contact’ to help keep staff and customers safe during the coronavirus pandemic.

Texans unable to pay utility bills are one step closer to getting relief as thousands apply for unemployment benefits at a record pace across the state.

A McKinney man says he’s mastered the art of turning robocalls into thousands of dollars — legally. Now, he wants to show you how to cash in on illegal calls.

A McKinney man says he’s mastered the art of turning robocalls into thousands of dollars — legally. Now, he wants to show you how to cash in on illegal calls.

Several people had issues switching from one provider to another. NBC 5 Responds takes a look at what you should know when switching providers.

RIP Medical Debt is abolishing debt for North Texans using donations from NBC 5 viewers.

Sometimes new parts don’t always fix the problem, we look into what happened for a Dallas couple who’s aging AC died.

If your car is damaged while driving through a construction zone, who is responsible for the repairs?

Characters that were hired for toddlers’ birthday parties didn’t show up, disappointing the children, according to parents. The parents also said the company didn’t refund the prepaid fees.

NBC 5 Responds to help a Fort Worth family get a table returned from a furniture repair shop that went silent for weeks.

There’s a simple step you can take to help when you’re having customer service issues.

The woman paid a majority of the money owed and stopped hearing from the company she hired to renovate her bathroom.

A Dallas woman says her new car started giving her problems after just one year and getting the manufacturer to help with repairs wasn’t easy.

If contractor asks for payment up-front, there are steps you can take to protect yourself.

Complaints about home warranties come into the consumer investigative center often. There are other options to consider to help provide protection for the items in your home.

RIP Medical Debt Co-founder Craig Antico visited Texas announcing more medical debt is being abolished and more letters will be going out to patients across North Texas.

Just like people ask others to gift them money for vacations or start up businesses, some people are starting to crowdfund home’s down payment.

The NBC 5 Consumer Investigative Team got back $1,700 for a Richardson family this month, putting them over the $1,000,000 mark.

The NBC 5 Consumer Investigative Team got back $1,700 for a Richardson family this month, putting them over the $1,000,000 mark.