NBC 5 Responds

NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Thousands of dollars worth transferred to other people without permission. Big games and concerts are coming up and fans tell us their plans are in limbo. Here’s Diana Zoga with what we know so far and what you should do right now to protect your seats.

NBC 5 Responds to a growing number of fans reporting disappearing Ticketmaster tickets. Here’s what to know and how you can protect your seats.

This story will help you protect your vacation and hard-earned money. An NBC 5 viewer had to cancel a trip when she got COVID. No big deal, she thought because she received a flight credit but then she tried to use it — and hit a wall. She called NBC 5 Responds. Kristi Nelson has the story.

Ahead of next year’s legislative session, Texas lawmakers are hearing testimony about skyrocketing homeowners insurance rates. NBC 5 Responds reporter Diana Zoga takes a closer look.

Texas lawmakers are hearing testimony about rising homeowners insurance rates and working to see what can be done to lower premiums.

NBC 5 Responds hears from North Texans about vanishing gift card balances, with drained balances reported. Police share insights into gift card draining investigations. NBC 5’s Diana Zoga has more. 

The NBC 5 Responds team continues to hear from North Texans who tell us about vanishing gift card balances.

A text message claiming you owe a balance on your toll road account may be a trick. The FBI calls it “credential harvesting.” Criminals are working to get your login information. NBC 5 Responds Diana Zoga shows you how to spot it and combat it.

A text, claiming you owe a balance on your toll road account, may be a trick. The FBI says criminals are working to get your login information.

A North Texas couple was in Israel during the Oct. 7 attack. After their safe return, NBC 5 Responds reporter Kristi Nelson detailed how NBC 5 stepped in to help them.

John Curtner’s two-month trip to the Middle East last fall with his wife started as an exciting journey through Israel, Jordan and Egypt. They rented cars from Hertz to help get around.

The Department of Transportation says airlines declare bags permanently lost after five to 14 days, and airlines must compensate passengers for reasonable expenses.

You have heard it pays to shop around for homeowners’ insurance rates but price is only part of the equation. NBC 5 Responds Consumer team talks about ways to make shopping for insurance easier,

Policies vary depending on coverage limits, deductibles and exclusions.

There are talented athletes then there are Olympians. We asked the NBC 5 Responds team to find out what it costs to raise an Olympian. What financial sacrifices do families make early on?

We asked the NBC 5 Responds team to find out what it takes to raise an Olympian. What financial commitments do families make early on?

A Forth Worth mom planned and pre-paid in full for her entire funeral, only to be told there’s no record of any of it. She thought she was saving her family time, money– and the emotional stress of having to handle it after she passes away. NBC 5 Responds stepped in to help.

A North Texas mom pre-purchased her memorial package through Laurel Land Funeral Home and paid in full only to be told it was no longer available.

A North Texan contacted NBC 5 Responds for help when she had trouble getting the marker for her mother’s grave, which she’d paid for in full. 

A North Texas woman had paid for a grave marker in full but after a year and a half, the marker still had not been installed.