NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Friday, Aug 31, 2018 at 05:19 PM CDT

Tips on Getting the Most From Your Android Phone

Tips on Getting the Most From Your Android Phone

Research shows about 70 percent of Americans have a smart phone, but do you know all the things your smartphone can do? NBC 5 Consumer Responds went to an expert to find out how to make your Android do more for...

Friday, Aug 31, 2018 at 05:39 AM CDT

Tips for Dealing With Damaged Deliveries

Tips for Dealing With Damaged Deliveries

You may have experienced buying an item and receiving it damaged. A consumer we spoke with says that when it happened to him, he thought it would be easy to get a replacement or a refund.

Monday, Sep 3, 2018 at 08:43 AM CDT

Beware: Some Jersey Sites Can't Be Trusted

Beware: Some Jersey Sites Can't Be Trusted

The Cowboys won't be playing in this year's Super Bowl, but that's not going to stop people from wearing their silver and blue come Sunday. Some fans who ordered Cowboys jerseys online are still waiting for them...

Thursday, Aug 30, 2018 at 05:53 PM CDT

One Automaker is Going Door-To-Door to Replace Faulty Takata Airbags

One Automaker is Going Door-To-Door to Replace Faulty Takata Airbags

Almost a decade after the first recall of deadly Takata airbags was issued, millions of cars remain on the road with defective units. One automaker is going to extreme lengths to try and make sure owners of its...

Thursday, Aug 30, 2018 at 05:51 AM CDT

NBC 5 Responds to Frontier Communications' Billing Error

NBC 5 Responds to Frontier Communications' Billing Error

A man in Grapevine said he was charged $200 for a DVR that was never returned. Problem is, the man said he's still using that DVR and gets billed for it every month. He called NBC 5's Samantha Chatman for help....

Wednesday, Aug 29, 2018 at 05:41 PM CDT

Party Foul: Characters Are No-Shows for Toddler's Birthday

Party Foul: Characters Are No-Shows for Toddler's Birthday

Characters that were hired for toddlers' birthday parties didn't show up, disappointing the children, according to parents. The parents also said the company didn't refund the prepaid fees.

Wednesday, Aug 29, 2018 at 07:06 AM CDT

Denton Woman Says Kia Won't Reimburse Her After Car Fire

Denton Woman Says Kia Won't Reimburse Her After Car Fire

Back in June, we heard from a woman in Denton who said her Kia went up in flames. After a vehicle inspection, she said Kia is not taking responsibility for the fire.

Tuesday, Aug 28, 2018 at 05:20 PM CDT

What Does Your Warranty Really Promise?

What Does Your Warranty Really Promise?

NBC 5 Responds helps a woman who's warranty didn't give her a resolution she was happy with.

Tuesday, Aug 28, 2018 at 07:12 AM CDT

Widow Waits 6 Months for Husband's Nursing Home Refund

Widow Waits 6 Months for Husband's Nursing Home Refund

A widow in Denton called NBC 5's Samantha Chatman after she said a nursing home wouldn't send her $1,000 refund.

Monday, Aug 27, 2018 at 03:30 PM CDT

Frisco Man Says 'Out of Line' HOA Wants Shutters Changed

Frisco Man Says 'Out of Line' HOA Wants Shutters Changed

A man in Frisco called NBC 5 after his HOA demanded that he stain his shutters. He says the HOA is out of line, and believes his shutters are just fine.

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