NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Friday, Sep 29, 2017

Mother Says Google Listing Led a Stranger in Her Home

Mother Says Google Listing Led a Stranger in Her Home

Google Maps allows you to edit information, which could potentially help crooks pretend to be someone they're not.

Friday, Sep 29, 2017

Let Wayne Buy It: Finishing Touch Yes! Hair Remover

Let Wayne Buy It: Finishing Touch Yes! Hair Remover

A product promises to safely remove hair anywhere, so an Arlington mother tries it out to see if it's all that it's cut out to be.

Thursday, Sep 28, 2017

Puppy Adoption Brings Family Large Bill for Parvo Treatment

Puppy Adoption Brings Family Large Bill for Parvo Treatment

Veterinarians say parvovirus is prevalent in Texas, and young animals are especially at risk.

Friday, Sep 22, 2017

Man Loses More Than $200,000 Selling Protein Powder Online

Man Loses More Than $200,000 Selling Protein Powder Online

The owner of a North Texas company says his business is on the brink of bankruptcy after someone posing as a legitimate customer launched a scheme that cost him hundreds of thousands of dollars.

Friday, Sep 22, 2017

Let Wayne Buy It: Insulated Mugs

Let Wayne Buy It: Insulated Mugs

NBC 5 Consumer Investigative Reporter Wayne Carter checks out different version of insulated cooler mugs to see if one outperforms the other.

Friday, Sep 22, 2017

Car Engine Had No Oil, Hours After Getting An Oil Change

Car Engine Had No Oil, Hours After Getting An Oil Change

A young man who had his oil changed at a Walmart service center said the check engine light soon came on, and no oil was on the dipstick.

Wednesday, Sep 20, 2017

Woman Billed for Damage to Car, After She No Longer Owned It

Woman Billed for Damage to Car, After She No Longer Owned It

A woman's lease was up, and her car was damaged at the car lot after she returned it, but she still wound up with the bill until NBC 5 Responds stepped in.

Tuesday, Sep 19, 2017

Some Chevy, GMC Owners Have Lengthy Wait for A/C Repairs

Some Chevy, GMC Owners Have Lengthy Wait for A/C Repairs

Reports of full-size SUVs with A/C issues are popping up online, and customers are waiting weeks for parts to come in.

Tuesday, Sep 19, 2017

Springtown Family Home Up For 'Rent' Without Their Knowledge

Springtown Family Home Up For 'Rent' Without Their Knowledge

A growing scam online shows houses up for rent without the knowledge of the owner or realtor.

Monday, Sep 18, 2017

Consider Your Options for Dorm Insurance for Your Child

Consider Your Options for Dorm Insurance for Your Child

If you have a child in college, chances are there are some pricey items in his or her dorm room. Insurance companies offer policies to help protect them.

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