Lauren Franklin is a Producer Associate with NBC DFW. Lauren joined NBC Universal in December 2016 and previously served as a Consumer Hotline Producer for NBC New York.
The Latest
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NBC 5 Responds helps to recover losses after luggage is lost by shipping company
An attempt to lighten the load while traveling turned into a heavy burden for one North Texas family when their luggage was lost.
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A North Texas father gets help from NBC 5 Responds with his son's hacked bank account
A vigilant North Texas dad was first to notice when his son’s bank account was hit with multiple fraudulent transactions, but had a hard time convincing the bank to step up.
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A North Texas woman battles for a refund after an airline bumps her to economy
A North Texas woman fights for a refund after being bumped from business class to economy. NBC 5 Responds tells how they were able to help and what to expect if this happens to you.
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NBC 5 Responds assists North Texans with home warranty woes during the summer heat
A scorching summer leaves some North Texans with a ton of repairs and a home warranty company with claims in the tens of thousands.
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NBC 5 Responds helps get North Texas family to World Series game after ticket-seller backs out
A North Texas man gets a great deal on World Series tickets but the seller later backs out. NBC 5 Responds tells how they got him and his family in the game.
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Money orders refunded after being stolen from a street-side mailbox nearly a year ago in North Texas
A North Texas man gets help from NBC 5 Responds to get his money back after a mortgage payment is stolen from a US Postal Service mailbox.
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Richardson family charged a week's worth of rates after only having Hertz rental car for 2 days
A busy weekend out of town lead to a billing mishap on a car rental. NBC 5 Responds tells how they were able to help.
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NBC 5 Responds gives review of recent investigation successes
NBC 5 Responds stays hard at work, helping to solve your consumer issues. Here’s a recap of some recent successes.
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The No Surprises Act makes changes in reporting medical debt on credit reports
The No Surprises Act has removed some unpaid and all paid medical bills from your credit report.
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NBC 5 Responds helps an Arlington man get credits promised for trade-in device
An error in shipping causes an Arlington man not to receive credits promised until NBC 5 Responds steps in to help.
