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Video shows moment California police arrest Wisconsin couple after rental minivan is mistakenly reported stolen
A couple visiting from Wisconsin is reeling after they were surrounded in Oceanside by officers with their weapons drawn.
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NBC 5 Responds helps get North Texas family to World Series game after ticket-seller backs out
A North Texas man gets a great deal on World Series tickets but the seller later backs out. NBC 5 Responds tells how they got him and his family in the game.
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Tips for shopping secondhand: THE CONNECTION
The gear your family has outgrown could make money. NBC 5 responds has ways to shop and sell smarter. Plus, Meteorologist Kevin Smith is tracking a cold front headed for North Texas.
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Costco CFO says membership rate hikes ‘a question of when, not if'
During Costco’s quarterly earnings call on Thursday, the company’s CFO said the wholesale retailer plans to increase the price of its membership, but it is not able to say exactly when as of yet.
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Clorox says cyberattack is disrupting production and may cause product shortages
Clorox said the cyberattack has caused caused ongoing production disruptions but expects to bring systems online next week.
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Horror vacation? How to avoid fraud when planning your next trip
Tourism is a multi-billion dollar industry and criminals want their share. Here’s how not to risk falling into their clutches.
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If a business suddenly closes, what can consumers do?
When a store closes, consumers often have questions about what happened to refunds, services not yet delivered or gift cards not yet used. NBC 5 Responds reporter Diana Zoga talked to experts about the steps you can take.
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NBC 5 Responds gives review of recent investigation successes
NBC 5 Responds stays hard at work, helping to solve your consumer issues. Here’s a recap of some recent successes.
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Thinking of buying a new pair of jeans? Here's how to get the most for your money.
For some smart shoppers, getting dressed is one big math problem.
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Warning labels in the U.S. seem to be everywhere. Here's why they may be pointless
The prevalence of warning labels has been increasing on consumer products in the past several decades, but researchers aren’t convinced they actually work.
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Biden administration is taking on corporate mergers, landlord junk fees and food price-gouging
The Biden administration on Wednesday proposed new guidelines for corporate mergers, took steps to disclose the junk fees charged by landlords and launched a crackdown on price-gouging in the food industry.
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Car prices to plummet amid oversupply
Financial analysts are calling this a simple story of supply and demand, predicting that an oversupply of new vehicles will lead to a price war that pushes those high MSRP’s way down
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How Is Your Credit Score Calculated?
Here is how it’s calculated, explained with the help of some Barbie dolls.
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Organic, Free Range or Cage-Free? Egg Labels Explained
With dozens of egg options at different prices, including for cage-free, free range and organic, what does it all mean, and is it worth paying more? Consumer Reports helped explain.
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How to Use Your Bed Bath & Beyond Gift Cards and Points Before It's Too Late
Time is running out to use gift cards and coupons at Bed Bath & Beyond and BuyBuy Baby.
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‘Hit Pause': Try This Spending Freeze Challenge
Ditching auto-renewal and reevaluating your budget can help save money. News4’s Susan Hogan is working 4 you on ways to get closer to financial freedom.
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Is Tipping Getting Out of Control? A Lot of People Seem to Think So
Consumers are posting rants on social media complaining about tip requests at drive-thrus, while others say they’re tired of being asked to leave a gratuity for a muffin or a simple cup of coffee at their neighborhood bakery.
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What You May Not Know About Disputing a Charge Through Your Credit Card Company
A consumer may win a dispute about a charge with a credit card company, but the merchant can still try to collect. Here’s what to know.
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Why Are Egg Prices Soaring? The Bird Flu Outbreak is Partly to Blame
A lingering bird flu outbreak, combined with soaring feed, fuel and labor costs, has led to U.S. egg prices more than doubling over the past year, and hatched a lot of sticker shock on grocery aisles.
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Costly Online Hotel Booking Error Refunded
When booking online, you try to be careful about where you click, but things can still go wrong. NBC 5 Responds helps refund an online booking error.