consumer

With inflation still causing prices to climb, we’re all looking for ways to save money, or even make some, too. There are some interesting side hustles to make some extra cash from your home. In fact, NBC Washington found one local woman who is cleaning up and cashing in by doing a little dirty work. Washing clothes might be...

Companies are using a tactic called ‘shrinkflation’ to maximize profits by keeping prices steady while the amount of product shrinks.

Instead of raising prices on products, companies are resorting to ‘shrinkflation’ to maximize profits.

Being able to enjoy running indoors during the pandemic is awesome but was not so awesome for a North Texas woman who ran into some issues with a new treadmill.

A Nebraska man was nearly left stranded without a place when a hotel was forced to close due to damages from February’s winter storm, but when he couldn’t get a refund from the hotel he booked, he called NBC 5 Responds for help.

NBC 5 responds to an out-of-town viewer who was nearly left stranded due to a hotel closed because of damages from February’s winter storm.

Almost every company big and small is on social media but there’s a right way and a wrong way to go about lodging a complaint online.

A North Texas woman spent more than a year trying to get her microwave fixed and when she hit a dead-end she turned to NBC 5 Responds for help.

When you buy a new appliance but it breaks shortly after, you should be able to get it fixed or request a refund. But NBC 5 Responds found the pandemic has caused delays with parts making a fast fix impossible.

Customers tell the NBC 5 Responds team they’re still having trouble getting promised refunds for trips canceled early in the pandemic. One woman found us after waiting months for a refund through a third-party travel app. NBC 5’s Diana Zoga shows us how she got her money back.

The pandemic hit many families’ finances hard. So hard, more than a million families took money out of their 401(k) accounts. Consumer Investigator Chris Chmura explains how this changes the way you file taxes.

Hyundai is adding about 471,000 SUVs in the U.S. to a September recall for an electrical short in a computer that could cause fires

The coronavirus pandemic has caused consumer spending, the economy’s key driver, to plummet across the country as Americans struggle through a recession. But some states are recovering more quickly than others. Statewide stay-at-home orders first froze the economy in mid March. For that month, the Commerce Department said consumer spending fell 7.5%, the sharpest monthly drop on records that go…

On Thursday the Small Business Administration announced that it had exhausted the hundreds of billions of dollars so far allocated by congress for the “Paycheck Protection Program.”

Consumer and manufacturing reports for March showed the hit to the economy from the coronavirus was even swifter and deeper in the early weeks of the shutdown than expected. March retail sales fell 8.7%, the most ever in government data, and New York regional manufacturing activity hit an all-time low, declining to a shocking negative 78.2%. Industrial production slipped 5.4%, the largest decline...

Millions of Americans will soon get checks from the government, as part of coronavirus relief efforts, and with the arrival of those stimulus checks, you can expect to hear more about schemes designed to feed on our fears about the virus and steal your money.

American consumers continue to do more of their shopping online — and those who do are increasingly happy with the experience. In fact, internet retail is the only bright spot in the annual American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Report released last week. While satisfaction scores with brick-and-mortar stores remained unchanged, the ACSI score for internet retail rose...

Refund checks totaling more than $34 million will be sent to consumers who allegedly were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services, the Federal Trade Commission announced.

Many of us now have gift cards to use after opening presents, however, we have a warning before you go out and spend it.

Many of us now have gift cards to use after opening presents, however, we have a warning before you go out and spend it. According to the Federal Trade Commission, $74 million dollars have been lost in gift card and re-loadable card scams in the first three quarters of 2019. The Better Business Bureau Serving North Central Texas says what…