ONCOR

Officials with electric provider Oncor apologized Wednesday for problems customers faced in widespread outages during February winter weather and promised to make involvements in communication with customers.

At least two wrongful death lawsuits have been filed against electric provider Oncor as a result of last month’s winter weather outages. The company declined to comment on the lawsuits but issued apologies for the problems to Dallas city officials Wednesday. NBC 5’s Ken Kalthoff reports the apologies didn’t stop council members from sharing complaints from residents.

Some residents in Mansfield are no longer counting the hours, but rather the days, without power.

ERCOT announced Friday they expected to come out of emergency conditions at some point in the day and made the first step at about 9 a.m. when the Emergency Energy Alert status was reduced from an EEA3 to an EEA2, saying the system was recovering.

In an exclusive interview, NBC 5 Investigates spoke with Oncor’s chief operating officer to ask if the company could have done a better job of telling Texans what to expect in the first hours and days after the winter storm that left hundreds of thousands without power.

ERCOT’s CEO is defending his actions in the days leading up to the energy crisis in Texas after NBC 5 Investigates raised serious questions about the agency’s planning for this winter storm.

Rolling, controlled power outages are coming to an end for hundreds of thousands of North Texans, Oncor says.

While rotating outages are coming to an end, approximately 150,000 customers remain without power Thursday morning due to equipment damaged by weather. NBC 5’s Ben Russell explains.

Krystal Smith with the American Red Cross North Texas Region joins NBC 5 Today to give an update on what’s being done to provide shelters and assistance to people with no access to power or water.

Our weather will remain cold for the next few days, but no snow or ice is expected. Thursday will be mostly cloudy with a blustery north wind.

Oncor is warning of further outages Wednesday as North Texans brace for a second winter storm that’s bringing continued snow, sleet and freezing rain.

North Texans want answers on what more than 40% of the power generating units in the state shut down during Sunday’s winter storm, leaving millions without electricity on the coldest week of the year. NBC 5 Investigates senior reporter is looking for answers as to how Texas could have been failed on such a massive scale.

Long after the snow melts, and the power is back on, lawmakers will be in hearings, trying to determine exactly what went wrong. The senate committee on business and commerce will hold a hearing. State senator Kelly Hancock chairs the committee.

It was becoming more difficult Wednesday for people looking for gasoline to power their electricity generators. NBC 5’s Katy Blakey reports from Fort Worth.

Several North Texas cities are asking people to conserve their water while some municipalities are urging people to boil their water.

If you’ve been without power or currently don’t have power, Oncor is recommending you get to a warm place tonight and not expect power to be turned back on Tuesday night. Oncor added that when the power does return, continued rotating outages are likely.

With another winter storm on the way Tuesday evening, ERCOT, the company that oversees the state’s electric grid, says getting power back on for the millions of Texans who are stuck in the bitter, life-threatening cold is their number one priority, but that they can’t say specifically when that will happen.

Nearly 4 million homes and businesses were without power early Tuesday in Texas, where temperatures dipped into the single digits overnight.

The winter storm that brought several inches of snow to the state Sunday has prompted a power emergency Monday forcing millions of Texans to live without heat and electricity as plunging temperatures struggle to climb out of the single digits

Senior Investigative reporter Scott Friedman spoke with Bill Magness President & Chief Executive Officer of ERCOT Tuesday afternoon on when Texas residents may get power restored.