Victim of Gift Card Scheme Says He Was Penalized for Trying to Get His Money Back - NBC 5 Dallas-Fort Worth
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Victim of Gift Card Scheme Says He Was Penalized for Trying to Get His Money Back

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    Scam Victim Says He Was Penalized Trying to Get Money Back

    A North Texas man says he was a victim of a gift card scam and that he was penalized when he tried to get his money back. (Published Friday, Jan. 12, 2018)

    A North Texas man says he was a victim of a gift card scam and that he was penalized when he tried to get his money back.

    Tracey Sanders is a huge football fan. His love for the game is seen in the banners and jerseys all over his home.

    You can usually find him in front of the big screen, during football season, catching the game.

    "I stick with DirecTV because of the NFL package, the football game package," said Sanders.

    Domino's Pizza Launches Outdoor Delivery

    [DFW] Domino's Pizza Launches Outdoor Delivery

    Domino's Pizza is tweaking its home delivery service for those times you're not at home.
    After years of delivery right to your doorstep, Domino's drivers will now deliver to outdoor locations.
    That includes beaches, parks, landmarks, and other outdoor locations across the country.
    Domino's says its drivers will deliver to 150-thousand locations from the Gateway Arch in St. Louis, to the "Welcome to Las Vegas" sign.
    The locations are now active and show up in the company's app or website as "Domino's Hotspots."
    Customers pre-pay for their orders, select a location, and your pizza is on the way.
    Previously, Domino's delivered to offbeat locations, but, the new service sets up designated drop off points.
    The service was tested last fall in Miami before being rolled out nationwide.

    (Published Monday, April 16, 2018)

    Just before the holidays he got a phone call and recognized the 877 number on the caller ID as being DirecTV's number.

    "They said they knew I was ending my free movie preview, and they wanted to give me the free movie package for a full year and they were going to reduce my cable bill for half of the next 12 months," said Sanders.

    He knew his special deal was expiring soon. He was expecting to pay more, but now he was being promised an even cheaper price.

    "The only way to do it,  they were doing a promotion with Amazon with their gift cards. If I purchased an Amazon gift card I had to pay four months in advance," said Sanders.

    Sanders admits it sounded too good to be true, but says he was reassured since they knew about the expiring promotion on his account and he recognized the number as being DirecTV's. 

    He settled back into watching football, happy about his great deal, but that all ended when the mail came and his typical DirecTV bill was still due.

    Canada Lawmakers Hold Moment of Silence

    [DFW] Canada Lawmakers Hold Moment of Silence

    Canadian lawmakers wore hockey jerseys on Monday to honor the victims and their families of that tragic bus crash in Canada that killed 16 people.
    The bus was carrying the junior league Humboldt hockey team to a game when a tractor-trailer slammed into the bus.
    Sixteen were killed and thirteen people were injured in the crash.
    Today's remembrance was one of a number of events that honored the team and their families.
    Earlier the lawmakers honored Rusty Staub, a major leaguer who played for the Montreal Expos and the New York Mets.

    (Published Monday, April 16, 2018)

    "I called DirecTV, was trasferred from person to person and then they're like 'yeah you've been scammed, sorry for your luck,'" said Sanders.

    Sanders called his credit card company who agreed to reverse the charge for the gift card but he says that didn't go over well with Amazon.

    "Amazon turned around and canceled my Prime account and said any orders you placed will be canceled and you'll get nothing," said Sanders.

    Those orders were last-minute Christmas gifts for the whole family. They panicked, but luckily Sanders said the gifts had all shipped before the cancellation took affect.

    We looked into Amazon's terms and they do allow the company to terminate a Prime membership at any time at the company's discretion.

    Sanders got his account reinstated after speaking to supervisors at Amazon, but says the online retailer is challenging the credit card company's decision to reverse the charge.

    Roof Blown off Apartment in Pennsylvania

    [DFW] Roof Blown off Apartment in Pennsylvania

    Storms in Pennsylvania caused heavy damage to a large apartment building, leaving dozens without a place to live.
    Residents of Luther Wood Apartments in Scranton have been evacuated after wind ripped the roof off the building. 
    It happened just before 6 a.m. Monday.
    As of 11 a.m., Scranton fire officials say 90-people have been evacuated from the building, and another 35 may be forced to leave.
    A shelter is being set up to help the residents of the senior apartment complex.
    No word on any injuries.

    (Published Monday, April 16, 2018)

    Amazon told NBC 5 they would not comment on this story but did pass along a link to common gift card scams on its website.

    If the credit card reversal stands, Amazon is the only party losing money in this situation.

    AT&T, the parent company of DirecTV said, "Customers should be skeptical about any promotion from any company where a third party gift card is required. If any customer feels a call or email is not legitimate, we encourage them to call the number on their bill and ask Customer Care if the offer is valid."

    It's unclear how the person knew account details for Sanders. A cyber security expert tells us it could have been a guess or maybe someone got into Tracey's email account.

    Just because someone knows your information, don't trust them. Hang up and look up the company's number and dial it in yourself.

    You can also put a password on your account and give the wrong one on purpose to see if the caller catches it, just to see if you're dealing with the actual company.

    Bus Carrying Students Crashes Into Wall

    [DFW] Bus Carrying Students Crashes Into Wall

    Eight people were injured in an accident captured by video in Kumamoto, southwestern Japan. The 62-year-old driver and eight members of the Amakusa High School handball team aboard suffered light injuries and were taken to a hospital. A school employee said the driver was nodding off.

    (Published Monday, March 26, 2018)

    MORE: Amazon's Common Gift Card Scams


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