AT&T Now Says Lightning Not The Cause of Internet, U-verse Outage

After a widespread outage Monday, AT&T's internet and U-verse television service have been restored in the Dallas-Fort Worth area. But the trouble isn't over.

Customers took to social media demanding to know what the Dallas-based telecommunications giant plans do to compensate them for the significant service disruption. Questions were also raised about whether the extent of the outage could have been limited if the company had better back up plans in the event of failures in its communication network.

AT&T did not answer either question or say how many customers were affected during Monday's outage that lasted about 12 hours. The company — via its "customer care" Twitter account — said Monday the outage was caused by a lightning strike and subsequent fire at a Richardson switching station.

Richardson Fire Chief Curtis Poovey said Tuesday that his department couldn't determine a cause or verify that there was or was not a lightning strike. He said the fire was limited to wiring at that facility.

AT&T said anyone still having issues with their service should restart their equipment and, if they're still having trouble, call customer care.

You can read the full story from our media partners at The Dallas Morning News by clicking here.

Contact Us