AT&T Customers Demand Credits After Area-Wide Outage - NBC 5 Dallas-Fort Worth

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AT&T Customers Demand Credits After Area-Wide Outage

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    AT&T Customers Demand Credits After Area-Wide Outage

    It's been 24 hours since AT&T announced service outages for U-verse customers across North Texas. The outage affected not only residential customers, but businesses who couldn't process credit card payments. (Published Tuesday, Oct. 16, 2018)

    It's been 24 hours since AT&T announced service outages for U-verse customers across North Texas. The outage affected not only residential customers, but businesses who couldn't process credit card payments.

    But the big question of the day: what is AT&T going to do to make it up to its customers?

    Many people affected by the outage took to social media with the hashtag #ATToutage.

    AT&T responded to one customers on Twitter saying, "DM us your account number so we can take a look at our options for credit."

    So, here's our advice: If you're looking for a credit on your bill, request one from AT&T.  You can contact AT&T's customer service line at 800-288-2020 or click here.

    We've also been hearing from people who believe their service is still down. AT&T said they're equipment should be working, and if it's not, try restarting it.

    If you're still having problems, contact AT&T.