As some families in Benbrook's Mustang Creek Estates prepare for Thanksgiving, they received notice they will have to deal with a water boil order.
"It's not a good time to think about having people in your home," said Robyn Remotigue, who sits on her neighborhood's homeowners' association board. "You can't let them have water from the faucet."
The boil order is the second in the last seven months. The first boil order over the summer lasted six weeks. Residents have also complained smelly and murky water.
"Uncertainty is the key word," said homeowner DeAndrea Dare. "There just seems to be so much red tape, when all we need is clean water."
Dare was seven months pregnant when the trouble started over the summer. Her daughter is now nine weeks old.
"I'm worried constantly about what I'm exposing them to," Dare said.
Homeowners said they have tried and failed to contact Michelle Shackelford, the owner of Shelcon, their water utility. NBC 5 tried multiple times to reach her over the summer. On Tuesday evening, she was at the well site at Mustang Creek Estates.
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"I'm not talking to them because they can't talk to me decent. I'm not talking. I plead the Fifth," Shackelford told NBC 5. "I'm doing all I can do."
Shackelford's operation at Mustang Creek Estates has been under investigation by the Texas Commission on Environmental Quality since the summer. The latest TCEQ report details more than a dozen alleged violations. Shackelford has until Friday to respond with her corrective actions.
"When I read this I think, we have a system in our neighborhood that is a complete mess," Remotigue remarked. "I feel like I just need to be persistent and keep putting this issue in front of folks to say this is not OK."
