NTTA Reviews Tougher Tollway Fines

By Stacy Morrow and Grant Stinchfield
|  Monday, Nov 23, 2009  |  Updated 8:15 PM CDT
View Comments (
)
|
Email
|
Print
NTTA Reviews Fines and Fees

NBCDFW.com

The North Texas Tollway Association is conducting an internal review of its fees and penalties after a man complains about a $11,000 bill for $600 in unpaid tolls.

advertisement
Photos and Videos

NTTA Reviews Fines and Fees

The North Texas Tollway Authority is facing a review of its fines and fees which some customers say are outrageous, including a man facing $11,000 in penalties
More Photos and Videos

The North Texas Tollway Association is conducting an internal review of its fees and penalties after a man complains about receiving a $11,000 bill for unpaid tolls.

Robb O'Brien said for more than two years he had no idea his daughter was using the tollway in his vehicle and not paying.

"She accumulated about, I'm embarrassed to say this, over $600 in tolls," he said. 

O'Brien said when he received a bill for $11,000 he tried to negotiate a lower amount for the fees and penalties. 

"We owed the tolls, I had no problem paying them," he said. "I don't know any loan sharks, but I'm pretty sure I could get better rates from a loan shark."

The NTTA said it has been sending O'Brien invoices for the unpaid tolls, but O'Brien said he didn't know money was owed until recently.

"There has been a breakdown in communication and I can't necessarily say it was the fault of the NTTA," spokeswoman Sherita Coffelt said.

The NTTA agreed to waive nearly all the penalties after receiving a call from NBC 5 reporter Grant Stinchfield -- citing the fact that O'Brien is already a TollTag customer.

"It felt like government run amuck, they simply charge the fees they want to charge because they know they can, and that's wrong," O'Brien said.

Coffelt acknowledged that the NTTA has gotten tougher on collecting fines.

"We're still flexible, just not as flexible as we used to be," she said.

She said after receiving complaints, an internal review of the fees and penalties will be presented to the NTTA board in mid-December.

"Customers, elected officials, (and) our board members want to make sure that the fines we are charging are fair and they are being administered properly," she said.

Get the latest headlines sent to your inbox!
View Comments (
)
|
Email
|
Print
Leave Comments
What's New
Get NBCDFW on Mobile!
Get NBCDFW's free news and weather... Read more
Follow Us
Sign up to receive news and updates that matter to you.
Send Us Your Story Tips
Check Out