Frontier Communications took over Verizon several months ago, but NBC 5 Responds is still hearing from customers who are unhappy with their service.
Mike Ciccarello moved into a house in Flower Mound this spring. He signed up for cable and internet through Verizon, but says he never received service. Instead, he says he ended up with a bill that wouldn't go away.
"I sat here and waited. Nobody showed up," he said.
Ciccarello found out about the acquisition by Frontier Communications, so he called again to make sure the deal was still in place. He said they gave him an installation time, but never showed up.
"They said, 'Sorry, there was a mix up. We'll be out next week at this time,'" he recalled.
After weeks of missed appointments and miscommunication, Ciccarello contacted another cable company that hooked him up within two days.
Ciccarello then called and canceled with Frontier. He thought he was done with the company until a $236 bill from the company arrived in the mail. Frontier told him not to worry when he called, but then he received another bill.
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"It just says, 'Please be advised that your account is seriously past due in the amount of $449.04,'" he said. "Never got any equipment and they never hooked up anything into my house. I never got one ounce of service from them at all."
NBC 5 contacted Frontier about Ciccarello's issue and they wiped his bill.
If you have a consumer tip like his, give us a call at 844-573-7763.
