Martha Newell purchased a brand new LG refrigerator in June for about $2,600. When Newell got the fridge set up, she says she immediately received an error code and the fridge wouldn't dispense water or ice.
Newell explained that five repair visits later, the dispenser still wouldn't work and she said she didn't get a satisfactory explanation for the fault. So, Newell called the NBC 5 Responds team for help.
Days after we reached out to LG, Newell was told she would get a refund. LG would not issue a statement, but they did send Newell a check for $2,600.
The NBC 5 Responds team has gotten back more than $750,000 for consumers all across North Texas.
So, if you have an issue you're having trouble getting resolved, give us a try! Just call 844-573 7763 or submit your tip here.