DFW Airport

Samsung Collecting Galaxy Note 7 Phones at D/FW Airport

Samsung is trying to prevent fire prone Galaxy Note 7 phones from getting onto airplanes.

Travelers can bring the Note 7 to tables, including ones at Dallas/Fort Worth International Airport, to exchange it for another phone or get a refund.

Hawaii couple’s security camera shows the moment their Samsung Galaxy Note 7 went up in smoke.

The U.S. Department of Transportation and the Federal Aviation Administration have banned all Note 7 devices in carry-on and checked baggage on flights.

The Transportation Security Administration is also on the lookout for the phones.

Officials say only a handful of phones have been turned in, but travelers say they're glad the phones aren't getting on board flights.

In a statement to NBC 5, a Samsung representative said:

"All Galaxy Note7 owners should visit their local carrier or retail store and participate in the U.S Note7 Refund and Exchange Program immediately and before traveling. We are coordinating with various partners to communicate the U.S. Department of Transportation’s recent order to ban all Galaxy Note7 devices in carry-on and checked baggage on flights across multiple touch-points. We are providing support to Galaxy Note7 owners by exchanging their devices or refunding them in a wide range of places, including at some of the most frequently visited airports around the country. These on-site reps are there to help customers with last minute travel support and can be located by calling the Galaxy Note7 hotline at 1-844-365-6197. But we urge all Galaxy Note7 owners to exchange their device or obtain a refund before they arrive at their airport. We know this is an inconvenience to our customers but their safety has to remain our top priority."

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