Surveillance video of a U.S. Postal Service package delivery has Dallas neighbors fuming.
The video recorded Tuesday shows the worker tossing a box toward the front door of Cathy Roach's Lake Highlands area home.
"I couldn't believe when I saw the video that she just kind of pitched it or dropped it," Roach said.
Luckily, the antique lemonade pitcher Roach purchased online was well cushioned in the box and was not damaged.
But the video posted on the neighborhood website touched a nerve with neighbors who say the same postal worker has left mail boxes open and mishandled other package deliveries.
"They just thought it was unacceptable," neighbor Holt Mitchell said. "It's really unprofessional to just throw a package on the ground. It's just not how you should behave."
The neighbors said the regular delivery person in their area does a good job and carefully places parcels near front doors. The worker seen in the video is a replacement for the regular mail carrier.
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"I think it's incompetence, definitely incompetence on her part," Roach said. "We shouldn't have to put up with that kind of nonsense."
The same replacement postal worker was delivering mail in the neighborhood Wednesday. Many mailboxes remained open after deliveries, just like the neighbors complained.
The mail carrier declined to give her name but did answer a question about the box seen in the video.
"It slipped," she said. "I had a package slip out of my hand."
The neighbors said it did not appear to be an accident in the video.
"She just needs to be told that's unacceptable to handle packages like that," Mitchell said.
A copy of the video was provided to U.S. Postal Service Public Affairs Officer McKinney Boyd Wednesday morning. He issued the following statement in response.
"Postal employees take great pride in their work delivering for the American public. The Postal Service invests in training all employees to ensure the proper handling of all packages entrusted to us. If we discover an incident of a package being thrown or mishandled, we immediately investigate and take appropriate steps to remedy the situation with the customer and to prevent future incidents by the carrier or clerk involved.
"A thrown or mishandled package is unacceptable and does not reflect our commitment to our customers and the careful efforts of the thousands of professional, dedicated carriers and clerks in our workforce."
