Some police departments in North Texas experienced issues with 911 calls Tuesday morning, but AT&T says the issue has been fixed.
At about 6:30 a.m. on Twitter, Keller and Southlake police reported dispatchers were having trouble receiving 911 calls from AT&T customers.
The Tarrant County 911 district confirmed there was a nationwide network service outage impacting AT&T cellphone customers. Officials said the outage does not affect AT&T landline phones.
It's unclear what caused the issue.
If you are an AT&T cell phone customer and need police/fire/EMS in NRH please use our direct line in to dispatch 817-281-1000. https://t.co/hEPFhLlbnA— North Richland Hills (@CityofNRH) July 2, 2019
Please be advised of the following from Tarrant County 911 pic.twitter.com/cOlKrqP2f2— Irving Police Dept. (@IrvingPD) July 2, 2019
URGENT NEWS: We're receiving reports that emergency dispatchers are having trouble receiving 911 calls from AT&T customers. We're told the problem is being worked on, but in the meantime please call 817-431-1515, 817-743-4522 or via the SirenGPS app, to reach us!— Keller Police Dept (@kellerpolice) July 2, 2019
911 OUTAGE! There’s currently an ATT outage which affects 911. The public needs to please use our non-emergency numbers if they need emergency services.— Southlake DPS (@SouthlakeDPS) July 2, 2019
We will update you when this problem is fixed.