Becky Ives said she has no time for a rusty refrigerator in her Waxahachie home.
And when her restaurant's prep table went down, too, she went online and found Anthony's Appliance Repair.
"Seemed to be a reputable company," she said.
Ives talked to the owner, Anthony Wynne, who was happy to come by and take a look. He told her he needed $1,050 up front, so she paid him.
"He had an immediate answer on what needed to be repaired on each item," she said. "He went out to his car, got a box, and came back in."
Wynne claimed he fixed the prep table. She was also told he'd have to order a new door for the fridge, but it never came.
"It's been almost a year that I'd been try to get my refund back from him," Ives said.
She's not alone.
Cesar Suarez said he tried getting his money back, too. He paid Wynne $950 to fix an appliance set for his man cave.
The NBC 5 Responds team called the owner myself to investigate. He said he mailed Ives' check and didn't know she never received it.
And as for Suarez's refund, the owner said he couldn't get ahold of him. They were "playing phone tag."
Suarez said that's not true.
Within days of our calls, the owner paid Ives $1,050 in cash and Suarez got a check for $950. But their appliances were never fixed.
If you look up Anthony's Appliance Repair online, you'll find several bad reviews. We asked Wynne to come in and talk about it, but he sent this statement instead.
"My company has had bad reviews because I've had dishonest employees that have been terminated. I am diligently trying to rectify each and every complaint slowly but surely."
Here are Samantha Chatman's Solutions:
• Never pay all of the money up front.
• Check reviews online to see what others had to say about a company.
• Document everything just in case things go south.