Gas Station Customers Angry About 'Water in Fuel' After Weekend Storms - NBC 5 Dallas-Fort Worth
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Gas Station Customers Angry About 'Water in Fuel' After Weekend Storms

This consumer said he took his Porsche in to a mechanic and was told the problem was definitely water in his fuel tank.

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    NEWSLETTERS

    Gas Station Customers Angry About 'Water in Fuel'

    We've heard from several drivers who filled up at a local RaceTrac gas station. Not long after, they said their cars broke down on the side of the road. (Published Wednesday, Sept. 26, 2018)

    We've heard from several drivers who filled up at a local RaceTrac gas station. Not long after, they said their cars broke down on the side of the road.

    Robert Reith said he was running low on gas and wanted to fill up for the week.

    On Sunday, he said he stopped by the RaceTrac on 1550 S. Morgan Street in Granbury, off State Highway 144, and got premium gas for his Porsche.

    "I drove about three miles and the car started backfiring, stuttering, doing all kinds of crazy things," he said. "It barely ran."

    Update: NBC 5 Helps More Consumers in 'Water in Fuel' Fiasco

    Update: NBC 5 Helps More Consumers in 'Water in Fuel' Fiasco

    Back in May, we heard from several people who got gas at Mobil Gas Town in Springtown and not long after filling their tanks, their cars broke down. The NBC 5 Responds team has an update.

    (Published Tuesday, Aug. 21, 2018)

    Reith said he managed to drive to a nearby auto parts shop, where he met four other drivers who were complaining about their cars.

    "I just yelled out, 'Did everyone get gas at RaceTrac?' and they all said yes," Reith explained.

    He said they returned to the RaceTrac as a group to find out what was wrong with the fuel.

    "The manager on duty, I asked for her, she took down all our information and said she'd call me back. She never did," Reith said.

    We found other consumers who said they stopped by that same RaceTrac on Sunday that were voicing their concerns on Facebook.

    One woman told us, "Our tank was on empty and hubby got four gallons of gas last night, late, before coming home. Got in the car this morning and he couldn't keep it running."

    Local Gas Station Pumps Water Instead of Fuel: Consumers

    Local Gas Station Pumps Water Instead of Fuel: Consumers

    The NBC 5 Responds team has heard from 7 consumers who said their cars broke down that same week after filling up at Mobil Gas Town in Springtown.

    (Published Monday, May 14, 2018)

    Another driver wrote, "Water in gas at RaceTrac on 144. We purchased premium fuel on pump 9 this morning....Car running like crap."

    Reith said he took his Porsche in to a mechanic and was told the problem was definitely water in his fuel tank.

    He said he was sent home with a sample as they worked on the car.

    Reith said he wonders if recent storms had anything to do with it.

    In a statement, RaceTrac told NBC 5 Responds that they were made aware of an issue with the premium fuel at the location in question on Monday, and as soon as they learned of the issue, access to the fuel pumps was discontinued and RaceTrac teams began working to have the fuel drained and replaced.

    RaceTrac would not confirm if water was found in their fuel tanks or if the issue was related to the heavy rain and flash flooding.

    Law Makes it Hard to Save Drivers From Bad Fuel: TX Official

    [DFW] New Law Makes it Difficult to Protect Drivers Against Bad Fuel: State Official

    A new Texas law is making it more difficult to protect drivers against bad fuel, says the Texas Commissioner of Agriculture.

    (Published Monday, May 14, 2018)

    The company said, "We sincerely apologize for the inconvenience this may have caused our guests and plan to make this right."

    Reith said he plans on sending his sample to RaceTrac and hopes the company will addresses its customer's repairs quickly.

    "They wouldn't tow my car. They wouldn't pay for me. I had to do it all by myself," he said.

    The Texas Department of Agriculture oversees gas stations.

    The TDA said that gas station owners have a responsibility to ensure fuel quality at all times and anyone with a fuel complaint is encouraged to report it.

    RaceTrac also encourages customers with concerns to contact them from 8 a.m. to 6 p.m. at 1-888-636-5589.

    Texas Ag Commissioner Discusses 'Bad Bill of the Year'

    Texas Ag Commissioner Discusses 'Bad Bill of the Year'

    Texas Department. of Agriculture Commissioner Sid Miller discusses a recent bill that has made it almost impossible for him to protect consumers against bad fuel, that's House Bill 2174.

    (Published Monday, May 14, 2018)

    Reith said he is in touch with RaceTrac's corporate office. We'll keep you posted on their findings.