Wal-Mart Customers Still Want TVs After Black Friday Pricing Error

A group of North Texas women is upset after finding a Black Friday deal that turned out to be too good to be true.

Monique Daniels said a friend told her about a great deal on a Samsung TV for $99 on Walmart.com on Black Friday. She checked the app, and there it was, so she shared the deal with her friends.

Daniels and her friends jumped on it quickly before it was too late. Daniels bought two 40-inch TVs and a 75-inch TV that typically range from about $300 to $2,000 for $99 each.   

"I didn’t even intend to buy a TV," Jennifer Campbell said. "I bought a TV because I was like, 'I’m stupid if I don’t.'"

Forget about shopping anywhere else. With a deal like this, their Black Friday shopping was done. 

"I didn’t even go out after," Daniels said. "I had what i was looking for."

But during the weekend, they all started receiving emails saying their orders were cancelled, because the customer “changed mind.” 

"And I'm like, 'No, I didn’t change my mind,'" Daniels said.

We asked Wal-Mart about the cancellations and they sent us this statement saying:  

“Unfortunately, due to a pricing error, we needed to cancel some customer orders on a certain TV item. We’ve reached out to apologize to customers and offer them a gift card for the inconvenience.” 

The gift card is for $10. 

"And we missed out waiting on 75-inch TVs that we didn’t get," Nicole Hicks said.

Wal-Mart does have a disclaimer on its website stating: “In the event of a pricing error, Walmart.com may refuse or cancel any orders placed for that item.” 

This isn’t the first time the retailer has dealt with pricing errors. In the past, they also offered $10 gift cards.  

In fact, online consumer resource guide Consumer World says it’s not unusual for retailers to cancel orders due to technical pricing errors.  

A day after we reached out to Wal-Mart, the ladies got another email saying: “We would like to present you with a $25 gift card and our sincerest apologies."

But these ladies said they wanted Wal-Mart to honor their price.

"I could have purchased toys," Hicks said. "A bunch of toys. $100 worth of toys."

Of the customers we spoke with, all but one have received refunds.

Now when you’re shopping online this holiday season, here’s Sam's Solutions:  

  • If it seems too good to be true, take screenshots of your purchase.
  • Call the company to see if the deal is real. 
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