Southlake Company Helps Plano Woman After Roofer Goes MIA - NBC 5 Dallas-Fort Worth
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Southlake Company Helps Plano Woman After Roofer Goes MIA



    A Plano woman can finally sleep in peace after months of a roofing nightmare. (Published Friday, June 2, 2017)

    Ramona Adams' story definitely caught the attention of our viewers.

    Back in October she hired a roofer, put down a deposit...but the roofer never returned.

    We heard from a handful of companies wanting to help make things right.

    The NBC 5 Responds team connected them with Adams. A few weeks later, a Southlake company was at her home to take care of the job.

    Roofing Runaround Leaves Woman Scrambling for Repairs

    [DFW] Roofing Runaround Leaves Woman Scrambling for Repairs

    A Plano woman says she hired a roof contractor last year, but the job hasn't started and her home insurance says she needs a new roof immediately.

    (Published Tuesday, May 9, 2017)

    "I’ve had a lot of help, I’ve been blessed, so I’m just trying to pass it on to hardworking people," said Frank Pacheco, owner of Integro Construction.

    As for Adams, she's thankful for the help and would like her story to be a warning for others.

    "I’m just hoping that other people will learn from my experience and realize that you really have to do your homework," said Adams. 

    These are Samantha Chatman's Solutions: 

    • You should always be mindful of paying upfront. If the contractor insists, see if you can pay with a credit card.
    • Always research the company. Do a Google search, check online reviews, ask folks in your community if they've ever heard of them.
    • Make sure company has insurance before hiring. Any legitimate business owner should have it.

    Do you have a story idea? We want to hear from you! Fill out the complaint form on the NBC 5 Responds page or call 844-5RESPND, (844) 573-7763. More #NBC5Responds archive here.