NBC 5 Responds Helps After Laptop Repair Takes Several Weeks - NBC 5 Dallas-Fort Worth

NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

    processing...

    NEWSLETTERS

    NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

    Your computer can be your lifeblood these days. When it breaks down, you feel lost. Michael Bruner's laptop was just a year old when his hard drive went out. He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy. (Published Wednesday, Nov. 15, 2017)

    Your computer can be your lifeblood these days. When it breaks down, you feel lost.

    Michael Bruner’s laptop was just a year old when his hard drive went out.

    He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy.

    They promised he'd get it back soon, with regular status updates.

    Coast Guard Rescues Shrimpers Adrift for 14 Hours

    [DFW] Coast Guard Rescues Shrimpers Adrift for 14 Hours

    A North Carolina shrimp boat captain is telling his tale of survival after spending some 14 hours floating in the Pamlico Sound.
     

    (Published Thursday, July 19, 2018)

    A week later he got an email that said he had to pay for the repair.

    He reminded them of the warranty but then got a message saying his laptop was being shipped back soon.

    After more time passed, he was told other things were broken and they needed parts.

    This kept going on weeks.

    Bruner visited the store, talked to managers, and documented everything.

    This all started in late August and by the beginning of October he still had no laptop, so he called NBC 5 Responds.

    News Crew Meets Friendliest Cow

    [DFW] News Crew Meets Friendliest Cow

    After video of an attention-craving cow named Oliver went viral, a news crew went to meet him to see if he really was the friendliest cow in North Carolina and he did not disappoint.

    (Published Thursday, July 19, 2018)

    We called Best Buy and they apologized saying "We always want to provide a great customer experience but in this instance with Mr. Bruner we came up short."

    They refunded him the original cost of the laptop -- $1,550. Problem solved.

    We helped Michael get back on track, and if you're caught up in a consumer problem, we can help you too.

    NBC 5 Responds solves problems every day for you.

    Click here to leave a consumer tip


    Grocery Store Workers Reunite Girl with Her Lost Bunny

    [DFW] Grocery Store Workers Reunite Girl with Her Lost Bunny

    A couple of Alabama Publix employees dug through a landfill to reunite a little girl with her beloved stuffed bunny.

    (Published Thursday, July 19, 2018)

    Get the latest from NBC DFW anywhere, anytime

    • Download the App

      Available for IOS and Android