NBC 5 Responds Helps After Laptop Repair Takes Several Weeks - NBC 5 Dallas-Fort Worth

NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

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    NEWSLETTERS

    NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

    Your computer can be your lifeblood these days. When it breaks down, you feel lost. Michael Bruner's laptop was just a year old when his hard drive went out. He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy. (Published Wednesday, Nov. 15, 2017)

    Your computer can be your lifeblood these days. When it breaks down, you feel lost.

    Michael Bruner’s laptop was just a year old when his hard drive went out.

    He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy.

    They promised he'd get it back soon, with regular status updates.

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    It may seem like a normal and harmless thing to walk your dog however when temperatures rise, taking your dog out for a stroll can cause some painful damage.

    (Published Tuesday, July 9, 2019)

    A week later he got an email that said he had to pay for the repair.

    He reminded them of the warranty but then got a message saying his laptop was being shipped back soon.

    After more time passed, he was told other things were broken and they needed parts.

    This kept going on weeks.

    Bruner visited the store, talked to managers, and documented everything.

    This all started in late August and by the beginning of October he still had no laptop, so he called NBC 5 Responds.

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    Panhandle Humane Society held its weekend adoptions hoping to find new foster homes and forever homes for rescued cats and dogs especially after fireworks this past week.

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    We called Best Buy and they apologized saying "We always want to provide a great customer experience but in this instance with Mr. Bruner we came up short."

    They refunded him the original cost of the laptop -- $1,550. Problem solved.

    We helped Michael get back on track, and if you're caught up in a consumer problem, we can help you too.

    NBC 5 Responds solves problems every day for you.

    Click here to leave a consumer tip


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    An allergy-friendly ice cream shop has opened in Poquoson, Virginia. Jenna Horning is the owner of Bean's Ice Cream, and the mother of an 11-year-old child who has a severe peanut allergy. Horning said she decided to open a place of her own after noticing that most hand-dipped ice cream shops don't take the proper precautions to avoid cross contamination.
     

    (Published Tuesday, July 9, 2019)

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