NBC 5 Responds Helps After Laptop Repair Takes Several Weeks - NBC 5 Dallas-Fort Worth

NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

    processing...

    NEWSLETTERS

    NBC 5 Responds Helps After Laptop Repair Takes Several Weeks

    Your computer can be your lifeblood these days. When it breaks down, you feel lost. Michael Bruner's laptop was just a year old when his hard drive went out. He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy. (Published Wednesday, Nov. 15, 2017)

    Your computer can be your lifeblood these days. When it breaks down, you feel lost.

    Michael Bruner’s laptop was just a year old when his hard drive went out.

    He already bought a 3-year extended warranty. So, he wasn't worried when he took it to the Geek Squad at Best Buy.

    They promised he'd get it back soon, with regular status updates.

    Domino's Pizza Launches Outdoor Delivery

    [DFW] Domino's Pizza Launches Outdoor Delivery

    Domino's Pizza is tweaking its home delivery service for those times you're not at home.
    After years of delivery right to your doorstep, Domino's drivers will now deliver to outdoor locations.
    That includes beaches, parks, landmarks, and other outdoor locations across the country.
    Domino's says its drivers will deliver to 150-thousand locations from the Gateway Arch in St. Louis, to the "Welcome to Las Vegas" sign.
    The locations are now active and show up in the company's app or website as "Domino's Hotspots."
    Customers pre-pay for their orders, select a location, and your pizza is on the way.
    Previously, Domino's delivered to offbeat locations, but, the new service sets up designated drop off points.
    The service was tested last fall in Miami before being rolled out nationwide.

    (Published Monday, April 16, 2018)

    A week later he got an email that said he had to pay for the repair.

    He reminded them of the warranty but then got a message saying his laptop was being shipped back soon.

    After more time passed, he was told other things were broken and they needed parts.

    This kept going on weeks.

    Bruner visited the store, talked to managers, and documented everything.

    This all started in late August and by the beginning of October he still had no laptop, so he called NBC 5 Responds.

    Canada Lawmakers Hold Moment of Silence

    [DFW] Canada Lawmakers Hold Moment of Silence

    Canadian lawmakers wore hockey jerseys on Monday to honor the victims and their families of that tragic bus crash in Canada that killed 16 people.
    The bus was carrying the junior league Humboldt hockey team to a game when a tractor-trailer slammed into the bus.
    Sixteen were killed and thirteen people were injured in the crash.
    Today's remembrance was one of a number of events that honored the team and their families.
    Earlier the lawmakers honored Rusty Staub, a major leaguer who played for the Montreal Expos and the New York Mets.

    (Published Monday, April 16, 2018)

    We called Best Buy and they apologized saying "We always want to provide a great customer experience but in this instance with Mr. Bruner we came up short."

    They refunded him the original cost of the laptop -- $1,550. Problem solved.

    We helped Michael get back on track, and if you're caught up in a consumer problem, we can help you too.

    NBC 5 Responds solves problems every day for you.

    Click here to leave a consumer tip


    Roof Blown off Apartment in Pennsylvania

    [DFW] Roof Blown off Apartment in Pennsylvania

    Storms in Pennsylvania caused heavy damage to a large apartment building, leaving dozens without a place to live.
    Residents of Luther Wood Apartments in Scranton have been evacuated after wind ripped the roof off the building. 
    It happened just before 6 a.m. Monday.
    As of 11 a.m., Scranton fire officials say 90-people have been evacuated from the building, and another 35 may be forced to leave.
    A shelter is being set up to help the residents of the senior apartment complex.
    No word on any injuries.

    (Published Monday, April 16, 2018)

    Get the latest from NBC DFW anywhere, anytime

    • Download the App

      Available for IOS and Android