Twitter: We Suspended 360K Accounts Over 'Violent Extremism' | NBC 5 Dallas-Fort Worth
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Twitter: We Suspended 360K Accounts Over 'Violent Extremism'

The report on its efforts come after Twitter has been criticized for not doing enough to keep extremist groups like Islamic State from using the short-messaging service to crowdsource supporters and potential attackers

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    NurPhoto via Getty Images
    According to a source from Bloomberg news Twitter will soon allow an expansion of its 140 character limit. At the moment 23 character spaces are taken up by links and photos. In March Twitter CEO Jack Dorsey claimed there would be no change so as to keep the brevity of the moment of a tweet. (Photo by Jaap Arriens/NurPhoto via Getty Images)

    Twitter says it has suspended 360,000 accounts since mid-2015 for violating its policies banning the promotion of terrorism and violent extremism.

    The San Francisco-based company says it has also made progress in preventing users who were suspended from immediately returning to the platform using different accounts, which has been a problem in the past.

    Twitter says its rate of daily suspensions is up 80 percent since last year, though it did not provide specific numbers. It says the suspensions spike immediately following terrorist attacks.

    The report on its efforts come after Twitter has been criticized for not doing enough to keep extremist groups like Islamic State from using the short-messaging service to crowdsource supporters and potential attackers.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)