Two auto coverage companies that top a list of worse-than-average complaint records in 2009 are being investigated by the Texas Department of Insurance.
The Dallas Morning News reported Tuesday on its analysis of department figures.
Complaints against Loya Insurance and Old American County Mutual included delays in processing claims, unsatisfactory offers or settlements, denial of claims and liability issues.
Loya vice president Edgar Meza says many complaints involve market value of vehicles and coverage. Meza says complaints against Loya are down this year and the company takes such complaints seriously.
Dallas-based Old American County Mutual had a complaint index more than three times worse than a typical company.
Old American did not immediately comment Tuesday.