AA Speeds up Phone Reservations

New system recognizes, greets customers

American Airlines installed a new "Remember Me" system that will recognize phone numbers and greet customers by name if they've signed up under American's frequent-flier program.

The enhanced system will guide customers through a couple of questions to get the information faster. For example, if you want to get Flight Status information just say "Flight Info" or "Flight Information."

Customers can also use a new "text me" feature. The system allows customers to have their flight information sent by text message to their cell phone.

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