The Immersive Van Gogh exhibit hasn’t opened in Dallas yet, but some ticketholders are already complaining.
Canadian company Lighthouse Immersive, which is producing the highly-anticipated exhibit, delayed the Dallas opening from June 17 to Aug. 7. About 46,000 tickets were sold for dates when the doors won’t be open — tickets that now have to be rescheduled or refunded.
In some cases, neither happened, leaving ticketholders in the dark about the status of the show.
Corey Ross, the co-producer of the Immersive Van Gogh exhibit, says in an interview with The Dallas Morning News that anyone with a ticket for a postponed date was given three options via email or text: take an assigned new exchange date, change the assigned date or get a refund.