Katie Mundo purchased a 2016 Kia Sorento through Kia Motors Finance, but she was involved in a crash not long after.
Mundo's insurance declared the vehicle was totaled and paid off the loan. The insurance company paid Kia for the insured value of the vehicle but it ended up being a higher amount than the balance of the loan.
Mundo thought everything was taken care of, but said Kia owed her more than $3,000 after the balance was paid. She spent more than a year trying to get Kia Motors to send her a check with no success.
We reached out to Kia Motors who immediately contacted the consumer.
"Kia Motors Finance is pleased that we were able to provide Ms. Mundo with agreeable resolution to her concern," Kia officials told us.
Mundo has since received her check for $3,200.
Here's Samantha's Solutions:
- Make sure you ask questions - If your vehicle is totaled, make sure you know how much your insurance company is paying and where the money is going.
- Save your documentation - This can't be said enough. Many times this is the only way you can prove your claim.
- If you do have problems with an insurance claim, you can contact the Texas Department of Insurance.