NBC 5 Responds August 16, 2021 6:26 pm NBC 5 Responds Helps Customer Get Refund for Prepaid Wireless Plan Haltom City resident, Kim Drees couldn’t get a refund for her cell phone plan even though she canceled it. She turned to our consumer team for help. Kristi Nelson reports. Wake Up to Something Good 4:04 What to know about your coverage during damaging weather 2:31 Voters to weigh in on appraisal district board of directors 3:50 Why your credit report is free and tips to get a handle on your money 1:41 Tax help still available for North Texans 3:31 What to look for when hunting for Texas Rangers tickets