NBC 5 Responds August 17, 2020 6:26 pm

Travel App's Customer Service Causes Confusion for Users

Booking travel can be pricey — that’s why so many consumers have turned to third-party travel apps like Hopper to find the best deals for cheap airfare. But as the pandemic canceled many vacation plans — NBC 5 Responds has received several complaints from viewers who have had trouble getting their money back over confusion for who is responsible for the refund: the airline or travel app?

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