January 20, 2011 10:36 pm Customer Service Chat Gone Awry A man’s customer service online chat with a Verizon rep about cell service turned totally bizarre. Wake Up to Something Good 3:15 Attendees on alert at Southlake fest as severe weather threatens North Texas 1:39 Communities clean up after monster tornadoes 0:46 San Marcos Police issue Amber Alert for toddler 2:07 Police looking for murder weapon in Bowie HS shooting 2:10 Southlake's Art in the Square prepares for inclement weather