Still Without U-verse TV, Internet? Restart Your Equipment, AT&T Says - NBC 5 Dallas-Fort Worth

Still Without U-verse TV, Internet? Restart Your Equipment, AT&T Says

AT&T says customers still without service should restart their equipment and call customer service for lingering issues

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    NEWSLETTERS

    Lightning, Fire Blamed for AT&T Internet, TV Outage in DFW

    Reports of restored AT&T Internet and U-verse service across Dallas-Fort Worth started coming into the NBC 5 newsroom Monday night. (Published Monday, Oct. 15, 2018)

    AT&T says customers still without working U-verse service more than 12 hours after an area-wide outage should restart their equipment and then reach out to customer care for lingering issues.

    A fire at an AT&T switching station in Richardson cut U-verse television and internet service to much of North Texas Monday morning.

    The outage lasted about 12 hours, with AT&T confirming at about 10:20 p.m. that technicians made repairs to the damaged facility and restored service to the area.

    However, Tuesday morning, NBC 5 received several message from AT&T U-verse customers who said they were still without service.

    We checked with AT&T who reassured us repairs made Monday night should have resolved the large-scale outage and they recommended customers restart their equipment.

    "The facility is back online, so they're equipment should be working," an AT&T spokesman said. "Customers having problems should restart their equipment. If people are still out, they should contact customer care."

    AT&T U-verse customer care can be reached online or by phone at 1-800-288-2020.

    Monday's fire, which burned primary and backup electrical systems at the switching station, was believed to have been sparked by a lightning strike.

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