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Airlines Attempt to Get Back on Track After Holiday Travel, Weather Events
Many of the flights impacted yesterday were weather-related.
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Passengers at Love Field Still Trying to Find Luggage
Southwest Airlines planes are once again taking off after nearly a week of cancellations and delays. NBC 5’s Noelle Walker found many passengers still trying to track down their bags.
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Southwest Airlines Stopped Flying Unaccompanied Minors During Travel Chaos
A North Texas family says the Southwest Airlines flight disruptions after Christmas left them scrambling to get their 9-year-old who was flying alone home.
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Family Scrambles to Fly Nine-Year-Old to Dallas Amid Southwest Airlines Disruptions
A North Texas family said the flight disruptions on Southwest Airlines this week left them scrambling for options for their child who was flying on his own.
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Southwest Airlines Schedule Returns to Relative Normalcy After Week of Chaos
Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
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‘Southwest Meltdown Reveals Reciprocity Rule Is Beyond Due': Customer Advocacy Group Weighs In
As Southwest customers reunite with their luggage and begin their journeys home – many are reflecting on the grueling week they’ve had and what could’ve been done differently.
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Some Southwest Passengers Not Waiting for Rebooked Flights
NBC 5’s Noelle Walker was among the throngs of Southwest Airlines passengers who had a ticket to travel over the holidays on a flight that was canceled.
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Airbnb NYE Party Crackdown: The Connection
Airbnb is cracking down on New Year’s Eve parties in Dallas, plus your warm holiday weather forecast.
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Stranded Passengers Spending Hundreds Following Days of Flight Cancellations
Still days away from relief, Southwest Airlines passengers are scrambling for alternative travel in order to make it home.
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Southwest Airlines Future Up in the Air After Travel Chaos
Experts are questioning the future of this Dallas-based airline and how it will regain the trust of passengers
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In Wake of Cancellations, Southwest Faces Challenge of Regaining Trust, Reputation
Dallas-based Southwest Airlines canceled thousand more flights on Wednesday as other U.S. carriers rebounded much faster from recent winter weather.
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Travel Chaos Plan B Meant Road Trip to Denver for Friends Visiting Fort Worth
A group of North Texas friends dodged flight cancellation chaos by hitting the roads to Colorado.
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Southwest Airlines' Travel Chaos Stretches Into Another Day
Southwest Airlines canceled more than 2,500 flights Wednesday as the Dallas-based airline tries to get back on track after winter weather. NBC 5’s Ben Russell found both grateful and frustrated travelers at Love Field.
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Friends Hit The Road to Bypass Cancellation Chaos
“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...
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Southwest CEO Addresses Growing Flight Cancelations and Delays
In a video posted Tuesday evening, Robert Jordan apologized for the airline’s shortcomings and is vowing to “double down” on “existing plans to upgrade systems.”
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Southwest CEO Releases Statement on Airline Troubles: ‘Truly Sorry'
In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.
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Holiday Travel Woes Through Southwest Continue
The Dallas-based airline is working to “recover” their “operation” and get passengers moving as a busy holiday travel weeks continues to face delays.
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Federal Investigation Into Southwest Airlines as Cancellations Continue
Southwest Airlines scrubbed thousands of flights again Tuesday in the aftermath of the massive winter storm that wrecked Christmas travel plans across the U.S., and the federal government said it would investigate why the company lagged so far behind other carriers.
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Title 42 Decision and Travel Troubles: The Connection
A decision could be coming about the COVID-era border policy known as Title 42, plus more travel troubles for Southwest Airlines. That and more in today’s The Connection.
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Southwest Passengers, Employees See Continued Cancellations
NBC 5’s Larry Collins reports from Dallas Love Field where long lines continue Tuesday morning amid what the U.S. Department of Transportation described as an “unacceptable” rate of cancellations by Dallas-based Southwest Airlines.