holiday travel

Many of the flights impacted yesterday were weather-related. 

Southwest Airlines planes are once again taking off after nearly a week of cancellations and delays. NBC 5’s Noelle Walker found many passengers still trying to track down their bags.

A North Texas family says the Southwest Airlines flight disruptions after Christmas left them scrambling to get their 9-year-old who was flying alone home.

A North Texas family said the flight disruptions on Southwest Airlines this week left them scrambling for options for their child who was flying on his own.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

As Southwest customers reunite with their luggage and begin their journeys home – many are reflecting on the grueling week they’ve had and what could’ve been done differently.

NBC 5’s Noelle Walker was among the throngs of Southwest Airlines passengers who had a ticket to travel over the holidays on a flight that was canceled.

Airbnb is cracking down on New Year’s Eve parties in Dallas, plus your warm holiday weather forecast.

Still days away from relief, Southwest Airlines passengers are scrambling for alternative travel in order to make it home.

Experts are questioning the future of this Dallas-based airline and how it will regain the trust of passengers

Dallas-based Southwest Airlines canceled thousand more flights on Wednesday as other U.S. carriers rebounded much faster from recent winter weather.

A group of North Texas friends dodged flight cancellation chaos by hitting the roads to Colorado.

Southwest Airlines canceled more than 2,500 flights Wednesday as the Dallas-based airline tries to get back on track after winter weather. NBC 5’s Ben Russell found both grateful and frustrated travelers at Love Field.

“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...

In a video posted Tuesday evening, Robert Jordan apologized for the airline’s shortcomings and is vowing to “double down” on “existing plans to upgrade systems.”

In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.

The Dallas-based airline is working to “recover” their “operation” and get passengers moving as a busy holiday travel weeks continues to face delays.

Southwest Airlines scrubbed thousands of flights again Tuesday in the aftermath of the massive winter storm that wrecked Christmas travel plans across the U.S., and the federal government said it would investigate why the company lagged so far behind other carriers.

A decision could be coming about the COVID-era border policy known as Title 42, plus more travel troubles for Southwest Airlines. That and more in today’s The Connection.

NBC 5’s Larry Collins reports from Dallas Love Field where long lines continue Tuesday morning amid what the U.S. Department of Transportation described as an “unacceptable” rate of cancellations by Dallas-based Southwest Airlines.