Southwest Changes Pre-Flight Reminder, Promotes Comfort and Safety

Southwest's new pre-flight message urges passengers to report unwelcome behavior

Southwest Airlines Plane
NBC 5 News

Southwest's has revised it's pre-flight emergency briefing and demonstration and added a new message.

According to Southwest, the pre-flight reminder will now conclude with, "We are here for your comfort and safety. Please report any unwelcome behavior to a Flight Attendant."

Southwest said this change reflects the airline's commitment to ensuring a safe and welcoming environment for customers and employees.

Southwest said it wants to remind customers that flight attendants are an approachable, professional resource for reporting unwelcome behavior or conduct during a flight.

The new pre-flight reminder is a way to demonstrate "Southwest Hospitality," the airline said.

The new pre-flight message was revised on Jan. 22, 2020.

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