The city of Plano plans to hire a professional engineering firm to find a solution to a smelly problem – an odor from a sewer line that is stinking up in an entire neighborhood.
Residents in Plano's Cross Creek neighborhood, located northwest of Legacy Drive and Alma Drive, have complained about the odor for several years.
"In the evening it's the worst," said Tami Stepp, who has lived there for about three years. "If the wind is blowing, it's not good."
Neighbors say there's no doubt what is causing the stench. It's coming from an underground sewer line that runs along nearby Russell Creek.
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"Basically it smells like you're standing in the middle of a Porta-Potty that's been at the state fair for the entire month," said longtime resident Heather Miata.
Plano Public Works Director Jerry Cosgrove said the city is sympathetic and has tried to help.
"I know what it's like for these people," he said. "It's not good to have this in your neighborhood. It's not pleasant. I understand why they're concerned."
The city has installed two large carbon canisters to try to absorb the odor, sealed some manholes and even relaid parts of the sewer line, Cosgrove said.
But in this battle between the city and the smell, the city admits it's losing.
So Plano has now decided to hire a consulting firm of experts to find an answer.
"We're going to try to find another professional to help us out to find a permanent solution rather than the Band-Aid approach that we've been having so far," Cosgrove said.
Neighbors say they'll believe it, when they smell it.
"Hopefully it gets rid of it, but we'll see," said resident Andrew Austin.