Fort Worth

Crews Resolve Tarrant County 911 Outage

The outage was caused by damage done to a fiber-optic cable during road work

An outage that took 911 service away for some people in northwest Tarrant County Tuesday has been resolved, the Fort Worth Office of Emergency Management says.

Fort Worth police said an AT&T fiber-optic cable was cut during road work, but the necessary repairs had been made.

The outage happened just after 11 a.m. Tuesday. Police said the issue only affected people with land lines.

The outage was due to damage to buried cables caused by a road crew, an AT&T spokesperson said. Teams worked to restore service as quickly as possible.

Farmers Branch police tweeted just after 11:30 a.m. that residents with Spectrum phone service may have issues dialing 911 due to a reported nationwide outage, but later updated the public that the situation had been resolved.

This comes one week after Keller and Southlake police reported dispatchers were having trouble receiving 911 calls from AT&T cellphone customers due to nationwide network service outage.

AT&T said Tuesday's outage affected land line customers in Tarrant County and was not related to last week's problems.

Contact Us