Dallas Brings ‘City Hall on Wheels' To Neighborhoods

Dallas city leaders Monday will review how effective they are when it comes to listening to your complaints.

Members of the city’s Quality of Life & Environment will be briefed on the city’s 311 service, which resident use to report concerns to the city. The service provides a phone number, app, Twitter service and now a truck in which residents can address concerns with city leaders.

In October of 2015 the city launched a new tool on wheels – “City Hall On The Go.” It’s a special truck outfitted with laptops and tablets that roll into different Dallas neighborhoods Wednesdays through Sundays.

Dallas’ community engagement coordinator Stephen Walker said the truck offers a convenient and more personal way to reach city staff.

“The concept here was to be proactive and go into the community,” he said.

The city’s goal is to have the truck visit each council district three times per month.

“A lot of people use city personnel and the outlets they have as a way to vent their frustration,” Walker said. “With the face-to-face connection, we get a lot of happy pleasant people happy to see us. That’s been a pleasant surprise.”

People can walk up to the truck and pay a water bill or red light ticket. They can also file a concern with 311 and have questions answered by an on-site staffer.

Data provided by the city shows residents used the 311 service to complain about tall grass and litter the most during 2014-2015.

Here’s a look at the report that will be presented to Dallas city leaders on Monday regarding the 311 service.

Walker believes Boston is the only other large city offering city hall services on wheels.

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