Choosing the perfect gift isn't always possible, which is why shopping at a store with a flexible return policy is a smart idea.
Consumer Reports looked at the return policies of 18 major retailers.
"The most flexible don't require a receipt or impose a time limit on when you can make a return," Consumer Reports' Donna Rosato said.
Nordstrom and L.L. Bean allow returns of all their merchandise with no time limit and no receipt required. L.L. Bean will even accept well-used items if you're not satisfied and give you a store credit or exchange. Bed Bath and Beyond, Costco and JC Penney also have no time limit on returns and no receipt required. But not all merchandise qualifies. Check out the exceptions online.
"Some stores have really restrictive return policies. You may only have 30 days or less to return the item and they likely insist on a receipt," Rosato said.
Among the most restrictive return policies? Kmart, Sears, Forever 21, Gamestop and Barnes and Noble. Barnes and Noble won't take back anything that has been opened. Kmart will also refuse to take back opened movies, video games and music.
Steps to remember:
- Before you purchase any item, ask the cashier about the return policy.
- You can look on the bottom or the back of the receipt to find out how many days you have to return an item.
- Consumers who have a problem returning a gift should first contact the store manager or customer service department.
- If you don't get a resolution, you can file a complaint with the Attorney General's Office.
