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Consumer Gets Promotional Gift Card after NBC 5 Responds

It seems like everyone wants you to switch companies, wireless phone company, cable company and the electricity company.

Consumer, Hilda Jackson, bought in.

She decided to switch after a DirectTV ad promised her a gift card for $200 if she got her TV services from them.

She said that gift card never came and when she asked why, DirectTV told her she failed to sign a form agreeing to accept the card.

With no signature, the deal had expired. No gift card for her.

Many others have reported a similar situation to NBC 5 Responds.

We contacted DirectTV and they agreed to give her the gift card after all.

But we asked why this happened. They're still working on getting that answer.

If you switch to a deal with DirectTV, or their parent company AT&T, make sure you keep these things in mind:

  • You usually have to sign something before it comes, so read it carefully.
  • Make sure you keep track of the dates when you signed up and when you can expect the gift card.
  • If you don't get a letter quickly or a notice on your online account, call them and ask for it. If you wait, it may be too late.
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