American Announces Tentative Deal With Gate, Ticket Agents

American Airlines and a union have reached a tentative agreement offering higher wages for about 14,500 customer service and gate agents.

Fort Worth-based American and the Communications Workers of America and International Brotherhood of Teamsters announced the deal in separate statements Wednesday.

Terms have not been released, pending ratification by union members. No voting deadline has been announced.

American's statement says the agreement will mean significant pay raises for workers, while preserving jobs and facilitating growth.

Union official Ron Collins, in a letter to workers, says employees can expect major improvements in wages and benefits.

The Fort Worth Star-Telegram reports that the affected employees mainly work in Texas, North Carolina, Florida and Arizona. Some customer service agents work from home.

Copyright AP - Associated Press
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