Woman Fights Home Warranty Company After HVAC System Fails - NBC 5 Dallas-Fort Worth
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Woman Fights Home Warranty Company After HVAC System Fails

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    NEWSLETTERS

    Woman Fights Home Warranty Company Over HVAC Unit

    Many home warranty companies require you to use their service providers, and have them make the call on whether a service should be repaired or replaced. (Published Monday, June 4, 2018)

    Home warranties are one of the items we hear about the most in the Consumer Investigative Center and NBC 5 Responds stepped in after a woman’s A/C broke and she couldn’t find a solution with her home warranty company.

    Home warranties are helpful if you don’t have a big savings account to handle unexpected breakdowns. But just because you have a plan doesn’t mean you get to make all the same choices you would if you were fixing an HVAC system on your own.

    JoeAnn Taylor had her A/C serviced in March and a tech told her some of the parts inside were failing.

    He gave her a quote of $1,356 for replacing her furnace only, and one for replacing the entire system which she said the tech recommended at a cost of $5,068.

    Death Toll, Damages Climb From Typhoon Hagibis

    [NATL] Death Toll, Damages Climb From Typhoon Hagibis

    The death toll from Typhoon Hagibis climbed to 53 on Tuesday, days after it tore through Japan and left hundreds of thousands of homes wrecked, flooded or out of power. Hagibis caused more than 200 rivers to overflow when it hit the island nation on Saturday.

    (Published Tuesday, Oct. 15, 2019)

    She sent the paperwork to her home warranty expecting them to upgrade the system but she didn’t hear back. Frustrated, she called NBC 5.

    The warranty company apologized saying they lost her paperwork.

    That whole system upgrade wasn’t covered. They felt only the furnace on her system needed replacement.

    As a gesture of goodwill, the company offered her a total of $3,402 to cover additional work.

    Know the details of your warranty. Often times you’re at the mercy of the repairman who the warranty company sends to your house.

    You can ask for a second opinion, but again that second company will be chosen by your home warranty company.

    Quadruple Murder Suspect Brings Body to Police Station

    [NATL] Quadruple Murder Suspect Brings Body to Police Station

    A Roseville, California, man is in custody after he turned himself in to police in connection to a quadruple homicide.  The body of one of his victims was in the car he drove to the police station in Mount Shasta, more than 200 miles away from the original Roseville crime scene.

    (Published Tuesday, Oct. 15, 2019)

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