Woman Fights Home Warranty Company After HVAC System Fails - NBC 5 Dallas-Fort Worth
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Woman Fights Home Warranty Company After HVAC System Fails

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    NEWSLETTERS

    Woman Fights Home Warranty Company Over HVAC Unit

    Many home warranty companies require you to use their service providers, and have them make the call on whether a service should be repaired or replaced. (Published Monday, June 4, 2018)

    Home warranties are one of the items we hear about the most in the Consumer Investigative Center and NBC 5 Responds stepped in after a woman’s A/C broke and she couldn’t find a solution with her home warranty company.

    Home warranties are helpful if you don’t have a big savings account to handle unexpected breakdowns. But just because you have a plan doesn’t mean you get to make all the same choices you would if you were fixing an HVAC system on your own.

    JoeAnn Taylor had her A/C serviced in March and a tech told her some of the parts inside were failing.

    He gave her a quote of $1,356 for replacing her furnace only, and one for replacing the entire system which she said the tech recommended at a cost of $5,068.

    Toddler Towed With Car, Left in Freezing Lot Overnight

    [NATL] Toddler Towed With Car, Left in Freezing Wisconsin Lot Overnight

    A 4-year-old girl was left alone inside a minivan overnight in a Milwaukee tow lot, authorities said. An impaired driver was pulled over and arrested for operating while intoxicated. Officers removed a 10-month-old child from the vehicle but left the 4-year-old girl, who spent the night in the tow lot where temperatures dropped to 19 degrees.

    (Published Thursday, Nov. 15, 2018)

    She sent the paperwork to her home warranty expecting them to upgrade the system but she didn’t hear back. Frustrated, she called NBC 5.

    The warranty company apologized saying they lost her paperwork.

    That whole system upgrade wasn’t covered. They felt only the furnace on her system needed replacement.

    As a gesture of goodwill, the company offered her a total of $3,402 to cover additional work.

    Know the details of your warranty. Often times you’re at the mercy of the repairman who the warranty company sends to your house.

    You can ask for a second opinion, but again that second company will be chosen by your home warranty company.

    Professor Sues Over Transgender Pronoun Rebuke

    [NATL] Professor Sues Over Transgender Pronoun Rebuke

    A Shawnee State University professor is suing officials after receiving a written warning for violating its nondiscrimination policy by not addressing a transgender student using the gender terms preferred by the student. Nicholas Meriwether, a philosophy professor and evangelical Christian, filed a federal lawsuit this month against officials at the university in Portsmouth. 

    (Published Thursday, Nov. 15, 2018)

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