When Travel Goes Wrong - NBC 5 Dallas-Fort Worth
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When Travel Goes Wrong



    NBC 5's Wayne Carter talks airline travel tips and what to do if you get bumped off your flight. (Published Tuesday, March 7, 2017)

    When it comes to cancellations, each airline handles things differently.

    Delta, for example, will either put you on its next available flight or re-book you on another carrier.

    Southwest, on the other hand, only re-books passengers on the next available Southwest flight. Check specifics for the airline you’re traveling.

    Get bumped, however –– and you do have recourse.

    Overbooking isn’t illegal, but if you’re bumped involuntarily, in most cases the airline has to re-book you in a timely manner –– or pay you. They might even have to do both.

    On domestic flights, if the airline re-books you to land one to two hours later than your original arrival time, the airline has to cover your ticket and pay you double your one-way airfare up to $675.

    If the delay is more than two hours, or the airline doesn’t make any alternative arrangements for you –– you are due four times your one-way airfare up to $1,350. And, if an airline tries to give you a travel voucher, demand the cash. You’re entitled to it.

    Consumer Reports also suggests booking flights with credit cards that offer good insurance for air travel problems. The Chase Sapphire Preferred card, for instance –– offers trip coverage up to $10,000 for certain cancellations, like if you’re sick –– and $500 for delays.


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