UPS Promises Relief for Customers - NBC 5 Dallas-Fort Worth

UPS Promises Relief for Customers



    On Thursday, the United Parcel Service announced that hundreds of new managers arrived in Dallas to keep progress moving forward. (Published Friday, Dec. 20, 2013)

    Since the ice storm that hit DFW two weeks ago, the United Parcel Service has been struggling with considerable delay to deliver packages to customers.

    On Thursday, the company announced hundreds of new managers arrived in Dallas to keep progress moving forward.

    In a statement, UPS spokeswoman Susan Rosenberg said, “another 300 UPS managers have arrived today—to total more than 900 from across the country—who will be onside until Christmas Eve.”

    The ice storm paralyzed delivery service in the area for the company, with many customers complaining that they tracked their packages to the Dallas distribution site. But that their items have been sitting in trailers at the site for days or more than a week. Thousands of additional parcels have been piling up daily.

    Rosenberg said UPS is making progress and is dedicated to moving shipments to their final destinations as quickly as possible.

    She said UPS now 2,600 seasonal workers and with the additional staff that just flew in, there will be 8,000 UPS’ers to complete processing and delivery.

    The company will also now plan deliveries on Saturday and Sunday.

    Rosenberg added if delivery attempts were made Thursday or Friday on packages requiring signatures, this would be an option for people to pick up packages on Saturday.