A Plano company said it is out $50,000 because a local ticket broker failed to refund it for nine undelivered Super Bowl tickets.
Dallas Financial Wholesalers' Ron Rawlings said he paid Monica Hill, president of The Colony-based Suite Entertainment, $50,000 for nine suite tickets.
He said Hill sent him a text message the morning of Super Sunday saying that the suite was unavailable and that she would be in touch about a refund.
"We have contacted her many times, given her time after time to rectify the situation and make it right," Rawlings said. "She is like the invisible lady; we don't know where she is at."
The Plano Police Department said it would investigate the matter.
Dallas Financial Wholesalers is based in Plano.
"I know that things happen, but when things happen, you have to take ownership," Rawlings said. "You can't just hide and you can't hide with $50,000 of someone else's money."
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Hill did not answer her door or return two days of phone calls and e-mails.
Rawlings said he managed to buy nine other suite tickets from Stub Hub on the afternoon of the Super Bowl.
"I paid $59,000 for those tickets," he said. "We had a great time, and my clients never knew anything was wrong."
