The state says it is working to make life easier for people who need to get or renew their driver's licenses.
The Department of Public Safety is promising relief from long lines and wait times with the opening of a new 24,000-square foot Mega Center on Brentwood Stair Road in Fort Worth.
The DPS said drivers will now be able to get in line before you even show up at the license Mega Center by calling ahead. Leaders said they don’t want getting a license to be a painful process, which many local drivers have experienced.
The facility will have 44 workers whose goal is to help drivers get a new license, a renewal or replacement in under 30 minutes.
Long lines at the bureaus grabbed lawmakers attention in 2011. They put millions of dollars of funding into making it a smoother process.
An NBC 5 Investigates report uncovered major flaws in the way DPS measured wait times, making wait times appear shorter than they really are.
It’s something top state license leaders hope the new Mega Center will help improve.
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It’s the 6th Mega Center in the state and the second in North Texas. The first opened late last year in Garland.
“This facility is designed to service 700 customers. We didn’t close any facility, so that’s all new capacity,” said Rebecca Davio, DPS Assistant Director for Driver License. “We are trying to create a faster, easier, friendlier driver license experience. The legislature told us we had to do something to improve customer service that’s offered at the driver license office. This new mega center facility is the perfect example.”
The new Mega Center in Fort Worth officially opens at 7:30 a.m. on Friday.
