Suspending Internet Proved Difficult For Family, NBC 5 Responds - NBC 5 Dallas-Fort Worth
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Suspending Internet Proved Difficult For Family, NBC 5 Responds

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    NEWSLETTERS

    Suspending Internet Proved Difficult For Family

    A family suspended their cable and internet service while living away from their home, but continued to receive a bill. NBC 5 Responds. (Published Wednesday, Aug. 1, 2018)

    There was construction going on at the Vega family home, so much work was going on they had to move out for a bit.

    The Vega’s decided to stop paying for cable and internet while they were in a hotel. They called AT&T asking to cancel their service.

    AT&T suggested suspending the account, instead of canceling, to make the process easier to start it back up.

    The Vega’s agreed but kept getting bills.

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    American astronauts Jessica Meir and Christina Koch made history Friday with NASA's first all-female spacewalk. The astronauts walked outside the International Space Station to replace a faulty battery.

    (Published Friday, Oct. 18, 2019)

    They tell us they would call each month, get an apology, be told it would get handled… but the bills kept coming.

    Eventually the account was mysteriously canceled altogether.

    The Vegas said they spent hours trying to get someone to help sort it out.

    They called NBC 5 Responds and after the Consumer Investigative Center reached out, AT&T gave them a zero balance and reinstated the account.

    Mistakes happen and when it comes to things like cable, internet, and phone service, accounts can be coded incorrectly very easily.

    Supervisors and managers can usually help but many companies also have special teams dedicated to solving problems when customer service doesn’t come through.

    South Philly Explosions Seen from Inside the Facility

    [NATL-PHI] Philadelphia Refinery Explosions Seen From Facility Cameras

    Cameras inside the Philadelphia Energy Solutions refinery caught on video the massive blasts early June 21 from just yards away. Here is what explosions of hundreds of thousands of pounds of explosive chemicals looks like up close. The video is from Philadelphia Energy Solutions, via the U.S. Chemical Safety Board.

    (Published Thursday, Oct. 17, 2019)

    Ask the operator if any such department exists and if you can have their contact information.

    If that doesn’t work you always have us. Just call NBC 5 Responds and we’ll do our best to help point you in the right direction.

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