Suspending Internet Proved Difficult For Family, NBC 5 Responds - NBC 5 Dallas-Fort Worth
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Suspending Internet Proved Difficult For Family, NBC 5 Responds

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    NEWSLETTERS

    Suspending Internet Proved Difficult For Family

    A family suspended their cable and internet service while living away from their home, but continued to receive a bill. NBC 5 Responds. (Published Wednesday, Aug. 1, 2018)

    There was construction going on at the Vega family home, so much work was going on they had to move out for a bit.

    The Vega’s decided to stop paying for cable and internet while they were in a hotel. They called AT&T asking to cancel their service.

    AT&T suggested suspending the account, instead of canceling, to make the process easier to start it back up.

    The Vega’s agreed but kept getting bills.

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    Ski Patrol and first responders are working to rescue an unknown number of skiers buried in an avalanche at Taos Ski Resort in New Mexico

    (Published Thursday, Jan. 17, 2019)

    They tell us they would call each month, get an apology, be told it would get handled… but the bills kept coming.

    Eventually the account was mysteriously canceled altogether.

    The Vegas said they spent hours trying to get someone to help sort it out.

    They called NBC 5 Responds and after the Consumer Investigative Center reached out, AT&T gave them a zero balance and reinstated the account.

    Mistakes happen and when it comes to things like cable, internet, and phone service, accounts can be coded incorrectly very easily.

    Supervisors and managers can usually help but many companies also have special teams dedicated to solving problems when customer service doesn’t come through.

    Iowa Man Gets "Jackpot Treatment" for $1 Lotto Ticket Win

    [NATL] Iowa Man Gets "Jackpot Treatment" for $1 Lotto Ticket Win

    An Iowa man got the "Jackpot treatment" after winning $1 off a scratch-off lotto ticket. Tyler Heep decided to cash in the winning ticket at the Iowa Lottery Headquarters and was presented with a big check for his win. Heep spent his winnings on a gallon of gas.

    (Published 24 minutes ago)

    Ask the operator if any such department exists and if you can have their contact information.

    If that doesn’t work you always have us. Just call NBC 5 Responds and we’ll do our best to help point you in the right direction.

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