It's a deal we hear all the time when it comes to new purchases: "No interest for 12 months." But as one Arlington man found out, it's a little more complicated than that.
Fred Porta bought a new couch and chair from Conn's HomePlus and paid off his new furniture before 12 months, but five months later he got an interest bill for more than $1,800.
He turned to NBC 5 Responds for help.
Porta said Conn's first told him it was a mistake, but then came back and said he still owed more then $500 in interest.
NBC 5 Responds reached out to Conn's, who honored the price Fred originally paid.
A spokesman for Conn said,
"Conn's HomePlus regrets the confusion with Mr. Porta's account balance. Upon further review, we confirmed that he did have a remaining balance of $185. Given the circumstances, we chose to forgive that amount and all financing charges. Mr. Porta's account is now closed."
If you ever have a billing or consumer issue and need help, Call NBC 5 Responds at 1-844-573-7763.