NBC 5 Viewers Respond With Experiences at Walmart Auto Services - NBC 5 Dallas-Fort Worth
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NBC 5 Viewers Respond With Experiences at Walmart Auto Services

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    NEWSLETTERS

    NBC 5 Viewers Respond With Experiences at Walmart Auto Services

    After NBC 5 shared a story of a North Texas driver whose car's engine had no oil after a Walmart oil change, other viewers came forward with similar stories. (Published Friday, Nov. 17, 2017)

    After NBC 5 shared a story of a North Texas driver whose car's engine had no oil after a Walmart oil change, other viewers came forward with similar stories.

    Jose Betances got his oil changed at the Walmart on Farm-to-Market Road 423.

    Hours later his car had a major malfunction.

    "Every signal that you can think of was on at the same time. Next step, I have no acceleration, and I can't accelerate on the car," Betances told NBC 5 Responds in September.

    Domino's Pizza Launches Outdoor Delivery

    [DFW] Domino's Pizza Launches Outdoor Delivery

    Domino's Pizza is tweaking its home delivery service for those times you're not at home.
    After years of delivery right to your doorstep, Domino's drivers will now deliver to outdoor locations.
    That includes beaches, parks, landmarks, and other outdoor locations across the country.
    Domino's says its drivers will deliver to 150-thousand locations from the Gateway Arch in St. Louis, to the "Welcome to Las Vegas" sign.
    The locations are now active and show up in the company's app or website as "Domino's Hotspots."
    Customers pre-pay for their orders, select a location, and your pizza is on the way.
    Previously, Domino's delivered to offbeat locations, but, the new service sets up designated drop off points.
    The service was tested last fall in Miami before being rolled out nationwide.

    (Published Monday, April 16, 2018)

    His car's engine was out of oil.

    Dozens of NBC 5 viewers — well over 100 — have reached out to us and our Consumer Investigative Center to share similar experiences.

    "My mother went to Walmart this summer for an oil change on her vehicle. About an hour after she left she heard loud noises on her engine, and the vehicle would just stop in the middle of the street," Allen Maurice said.

    Maurice's mother had her car towed to an auto repair shop and was told her car's oil cap was not screwed back.

    They filed a claim with Walmart for the cost of a new engine, and their claim was denied.

    The Welches also came forward. NBC 5 profiled them two years ago when their car broke down after an oil change at Walmart.

    Canada Lawmakers Hold Moment of Silence

    [DFW] Canada Lawmakers Hold Moment of Silence

    Canadian lawmakers wore hockey jerseys on Monday to honor the victims and their families of that tragic bus crash in Canada that killed 16 people.
    The bus was carrying the junior league Humboldt hockey team to a game when a tractor-trailer slammed into the bus.
    Sixteen were killed and thirteen people were injured in the crash.
    Today's remembrance was one of a number of events that honored the team and their families.
    Earlier the lawmakers honored Rusty Staub, a major leaguer who played for the Montreal Expos and the New York Mets.

    (Published Monday, April 16, 2018)

    Two separate mechanics said the engine had too much oil — six quarts instead of the manufacturer's recommended five.

    Walmart's own receipt shows they were charged for six quarts, which was too much for their car, but Walmart still denied the claim. The Welches said they haven't been back to Walmart since.

    Neither has Mario Sanchez.

    He got an oil change and drove to San Antonio, where his truck broke down. He took it to a Walmart in that city.

    "He said it was the wrong oil, the wrong filter and the wrong amount of oil," Sanchez said.

    Meaning, one Walmart discovered that another Walmart put in the wrong oil and it hurt his engine.

    Roof Blown off Apartment in Pennsylvania

    [DFW] Roof Blown off Apartment in Pennsylvania

    Storms in Pennsylvania caused heavy damage to a large apartment building, leaving dozens without a place to live.
    Residents of Luther Wood Apartments in Scranton have been evacuated after wind ripped the roof off the building. 
    It happened just before 6 a.m. Monday.
    As of 11 a.m., Scranton fire officials say 90-people have been evacuated from the building, and another 35 may be forced to leave.
    A shelter is being set up to help the residents of the senior apartment complex.
    No word on any injuries.

    (Published Monday, April 16, 2018)

    When asked if Walmart paid for the damage Mario said, "No, they didn't pay for it. They denied my claim."

    NBC 5 Responds told Walmart about all the complaints we received after airing Betances's story.

    A spokesperson told us, "We have a long withstanding policy if a customer has a legitimate claim we will examine it."

    The "we" is CMI, a company which investigates all complaints and possible lawsuits against Walmart. All three men were initially under the impression that CMI was a third-party company.

    "They don't mention that it is their own company. They don't mention that at all," Sanchez said.

    CMI is, in fact, a branch of Walmart's parent company.

    Bus Carrying Students Crashes Into Wall

    [DFW] Bus Carrying Students Crashes Into Wall

    Eight people were injured in an accident captured by video in Kumamoto, southwestern Japan. The 62-year-old driver and eight members of the Amakusa High School handball team aboard suffered light injuries and were taken to a hospital. A school employee said the driver was nodding off.

    (Published Monday, March 26, 2018)

    We did find people who said CMI paid them after their engines were damaged at Walmart, but the vast majority said their claims were denied.

    That includes Ray Magruger, who says Walmart told him they had video proving they didn't break his car. However, he says they won't show it to him because it's confidential.

    "It's just the sad fact that, you know, we know it took place there. If you have video footage that shows otherwise, show me," Magruger said.

    The Texas Attorney General's Office says it has nearly 150 complaints against Walmart's auto service division.

    They're now also looking into the complaints we brought to their attention and encourage anyone who had issues to report it to the Attorney General's Consumer Protection division for help.

    Walmart also told us it stands by its previous statement — that they feel all procedures related to Jose Betances's oil change were properly followed.

    Car Slams Into Cafe

    [DFW] Car Slams Into Cafe

    A vehicle backed into a cafe in Washington state Thursday, narrowly missing a customer. The SUV came through the front of the Foxy Lady Cafe in Burlington, Washington Thursday. The SUV took out walls, windows, and tables, causing significant damage to the cafe.

    (Published Monday, March 26, 2018)

    Do you have a story idea? We want to hear from you! Fill out the complaint form on the NBC 5 Responds page or call 844-5RESPND, (844) 573-7763. More #NBC5Responds archive here.