NBC 5 Responds Helps Family Get Refund From Nursing Home - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

NBC 5 Responds Helps Family Get Refund From Nursing Home

    processing...

    NEWSLETTERS

    NBC 5 Responds Helps Family Get Refund From Nursing Home

    After a nursing home patient died, a promised refund for the family's unused days was slow to arrive until NBC 5 Responds stepped in. (Published Wednesday, Nov. 8, 2017)

    When dealing with a big company it's easy to get passed around from person to person. It's extra frustrating when that company owes you money.

    Ken Fung was in this very situation at the worst possible time in his life.

    Ken's mother was in a nursing home and died on Mother's Day, right in the middle of the month of May.

    Ken Fung asked the facility for a refund for half of the month's charge.

    Coast Guard Rescues Shrimpers Adrift for 14 Hours

    [DFW] Coast Guard Rescues Shrimpers Adrift for 14 Hours

    A North Carolina shrimp boat captain is telling his tale of survival after spending some 14 hours floating in the Pamlico Sound.
     

    (Published Thursday, July 19, 2018)

    We called around and many nursing homes don't do that, but Fung tells us Victoria Gardens of Allen agreed to do so.

    However, he didn't get a check. Every time he asked about the delay, he says he was given different reasons like: he still owed on another account, the finance person was out, or the corporate system was down.

    So, he finally turned to NBC 5 Responds.

    We reached out to the nursing home repeatedly by phone and through email.

    Our team never got a call back to verify the claims and work out a deal. However, days after we started making contact, the nursing home called Fung and provided him the full refund.

    When you're caught in a back and forth with a company, document what everyone tells you, takes notes, and try to find some other person in the company to listen.

    News Crew Meets Friendliest Cow

    [DFW] News Crew Meets Friendliest Cow

    After video of an attention-craving cow named Oliver went viral, a news crew went to meet him to see if he really was the friendliest cow in North Carolina and he did not disappoint.

    (Published Thursday, July 19, 2018)

    If they don't, call us. NBC 5 Responds works for you: Send us tips anytime


    Do you have a story idea? We want to hear from you! Fill out the complaint form on the NBC 5 Responds page or call 844-5RESPND, (844) 573-7763. More #NBC5Responds archive here.