North Texas

NBC 5 Responds Gets Back More Than $1M for North Texans

"Call NBC 5. They are the fixers," said Tony Romero, a veteran in Richardson who received a new mobility scooter

The NBC 5 Consumer Investigative Team has gotten back more than $1 million for North Texas consumers.

The NBC 5 Consumer Investigative Team has gotten back more than $1 million for North Texas consumers.

When you think about all that money, you also should think about all the people we've met and the stories tied to them.

NBC 5 Responds to help a Richardson man who had trouble getting his electric scooter repaired after it broke down.

From vets trying to get unclaimed money to a man with mobility issues whose scooter stopped working — we've developed a reputation.

"Call NBC 5. They are the fixers," said Tony Romero.

It's a reputation we embrace, and we've gotten a lot of those, too.

The community stepped up after an improper paving job in the parking lot of the Love Sanctuary Church.

Jimmie Florence was thrilled after Elite Asphalt stepped in and donated a new parking lot for her church.

Florence told us how she paid a man who knocked on her door to do it. Well, it didn't turn out so well, and she had no contract to hold them accountable.

The FBI is warning consumers nationwide of a surge in complaints regarding phony online car transactions.

"I just told them I messed up, I wasn't going to lie," said Florence.

Many consumers lost money by wiring cash to people for everything from classic cars that didn't exist to lotions and potions that promised the fountain of youth.

But we've been there focused on earning your trust and getting results.

Answering ads on Facebook for a free sample of skin cream wound up enrolling consumers in an auto renewal program they had trouble canceling.
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